Technical Architect

Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
 Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Hybrid Cloud & Workplace Infrastructure Lead

Hybrid Cloud & Workplace Infrastructure Lead responsible for providing L3 technical leadership across Microsoft Azure, Active Directory, Microsoft Entra ID, Microsoft 365, PKI/Certificate Services, endpoint management, and hybrid infrastructure platforms. The role combines deep technical expertise, cloud advisory, infrastructure modernization, FinOps governance, operational leadership, and stakeholder engagement within a cloud-first enterprise environment.

·         Serve as the L3 technical lead for hybrid infrastructure environments spanning on-premises datacenters and Microsoft Azure.

·         Provide expert administration and support for Azure services including compute, storage, networking, backup, monitoring, governance, and identity platforms.

·         Manage and optimize hybrid identity solutions leveraging Active Directory, Domain Controllers, Group Policy, DNS, DHCP, Microsoft Entra ID, MFA, and Conditional Access.

·         Lead infrastructure modernization and cloud adoption initiatives aligned with cloud-first architectural principles.

·         Act as a trusted technical advisor by recommending secure, scalable, resilient, and cost-effective infrastructure solutions.

·         Drive Azure FinOps practices through cost analysis, utilization optimization, rightsizing, reserved capacity planning, and governance controls.

·         Administer and maintain PKI infrastructure, SSL/TLS certificates, certificate lifecycle management, and related security controls.

·         Support Microsoft 365 services including Exchange Online, Teams, SharePoint Online, OneDrive, and collaboration platforms.

·         Provide governance and oversight for endpoint management technologies including Intune, Autopilot, compliance, and application deployment.

·         Support Active Directory integrated infrastructure services and ensure availability, performance, and security of core platform components.

·         Lead major incident resolution, RCA, problem management, and preventive actions.

·         Collaborate with Security, Infrastructure, Application and Business teams to implement secure and compliant solutions.

·         Identify automation opportunities through PowerShell and cloud-native capabilities.

·         Develop and maintain technical standards, architecture documentation, SOPs, runbooks, and knowledge repositories.

·         Mentor L1/L2 engineers and provide technical leadership across cloud, infrastructure, identity, and workplace technology domains.

Mandatory Technical Skills

·         Microsoft Azure Administration (L3)

·         Microsoft Entra ID Administration

·         Active Directory Domain Services (AD DS)

·         Domain Controller Administration

·         DNS, DHCP and Group Policy Management

·         Windows Server 2016/2019/2022 Administration

·         PKI and Certificate Management

·         Hybrid Identity and Authentication Services

·         Microsoft 365 Administration

·         Microsoft Intune and Endpoint Manager

·         Windows Autopilot

·         Citrix Virtual Apps and Desktops

·         Azure Cost Management and FinOps

·         PowerShell Automation

·         ServiceNow or equivalent ITSM platform

Preferred Skills

·         Azure Governance and Landing Zone Concepts

·         Azure Virtual Desktop

·         Conditional Access and MFA

·         Microsoft Defender Suite

·         Azure Backup and Recovery Services

·         Infrastructure as Code Awareness

·         Cloud Migration and Modernization Experience

Certifications

·         Azure Administrator (AZ-104)

·         Microsoft 365 Administrator

·         Microsoft Endpoint Administrator

·         ITIL Foundation

·         Citrix Certification Preferred

 

Good years of experience managing enterprise end-user computing and infrastructure environments with deep expertise across Microsoft 365, Azure, Active Directory, Domain Controllers, Windows Server, Citrix, PKI/Certificate Management, Microsoft Entra ID, and hybrid identity platforms. Strong understanding of both on-premises infrastructure and modern cloud services with proven capability to support cloud-first transformation initiatives. Able to serve as a trusted technical advisor by recommending architecture improvements, cost optimization opportunities, FinOps governance, and strategic technology solutions while providing expert L3 support for complex operational issues.

Qualifications

Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Information Systems, Masters - Software Engineering

Certifications

AWS Certified Solutions Architect - Associate - UdemyUdemy, Certified Data Management Professional - RiversandRiversand, Certified Information Systems Security Professional (CISSP) - Workforce Academy OnlineWorkforce Academy Online, Certified Kubernetes Administrator (CKA) - CNCF (Cloud Native Computing Foundation)CNCF (Cloud Native Computing Foundation), TOGAF 9 Certification - The Open Group Architecture Framework (TOGAF)The Open Group Architecture Framework (TOGAF)

Required Skills

Agile Methodology, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, People Leadership, Personal Effectiveness, Risk Management, Storytelling

Language

English (Required)

Language Proficiency -

Advanced - C1

Additional Job Location -

Job Type

Regular

Master Skill List -

Technical Architecture

Remote Type -

Hybrid

Work Shift -

Flex Time (India)

Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact – Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.