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The Hackett Group

Trainee- IT Helpdesk Technician

India · Internship

Older listing - lower visibility likelyVerified listingPosted 438d ago

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86Overall
64Skills
97Experience

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Skills required

12 listed
IT Service ManagementNetwork TroubleshootingUser AccountsSoftware InstallationSystem ConfigurationWindows DefenderVirtual Private Networks (VPN)Domain Name System (DNS) Servers+4 more
IT Service ManagementNetwork TroubleshootingUser AccountsSoftware InstallationSystem Configuration

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Job description

Practice IT Job Code
Job Title Trainee / Intern Department IT
Skill Helpdesk Employee Type Support
Experience Minimum 6 Months Reporting Manager

Responsibilities
  • Serve as the first point of contact for end-users seeking technical support via phone, email, or ticketing system.
  • Troubleshoot and resolve hardware and software issues on Windows laptops and desktops.
  • Support software installations, upgrades, and basic configuration using remote desktop tools.
  • Perform basic network troubleshooting, including issues with connectivity, VPN, DNS, and Wi-Fi.
  • Use remote access tools (e.g., AnyDesk, TeamViewer, RDP) to assist users with technical issues.
  • Log, categorize, prioritize, and assign tickets within the IT ticketing system.
  • Escalate unresolved problems to higher-level support as per escalation matrix.
  • Document all support interactions, resolutions, and troubleshooting steps accurately.
  • Support user onboarding/offboarding, including laptop setup, user account provisioning, and basic access rights.
  • Adhere to internal SLAs and follow IT service management best practices.
  • Participate in rotational shifts, including coverage for weekends and holidays if required.

Essential Skills
Job
  • Windows OS and hardware/software troubleshooting
  • Networking fundamentals (IP, DNS, DHCP, VPN)
  • Remote support tools and ticketing systems
  • Software installation and system configuration
  • Documentation and ticket updates
  • Prioritizing multiple technical issues under pressure
Personal
  • Ability to clearly explain technical issues to non-technical users.
  • Analytical thinker who can troubleshoot under time pressure and find effective solutions.
  • Able to handle multiple tasks, prioritize tickets, and meet SLAs
  • Flexible and able to adjust to new technologies, processes, or shift schedules.
  • Takes ownership of tasks, follows through, and ensures timely resolution of issues.

Preferred Skills
Job
  • Troubleshooting Outlook, OneDrive, Teams, SharePoint, etc
  • Basic troubleshooting for iOS and Android in a corporate environment.
  • Familiarity with tools like Windows Defender
  • Handling common issues related to printers
  • User account creation, password resets, and group membership changes.
Personal
  • Clear verbal and written skills to explain issues and solutions
  • Accurately logs tickets, documents solutions, and avoids mistakes.
  • Adjusts easily to new technologies, changes in processes, or shift schedules
  • Eager to learn and grow with evolving IT tools and environments.
  • Maintains a positive and composed attitude even in high-pressure situations.
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Applicants who checked fit first are 3.1× more likely to hear back

Your match scoreFree · sign in
86Overall
64Skills
97Experience

Your score for this role already exists

ASAI compared this JD against 41 signals - skills, seniority, domain, stack overlap etc. Add a resume and it unlocks in about 30 seconds.

Always free · no credit card · 1 tap with Google

Free · no signup

Get tomorrow's jobs before you have to search

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Join WhatsAppJoin Telegram

No spam. Just jobs and resources.

Why people use ASAI

Someone shared one job with you. ASAI keeps finding the rest.

  • Scored, not searched. Every role ranked against your actual profile.

  • Alerts as often as hourly. Reach new roles while the pile is still small.

  • Skill gaps, spelled out. See exactly which requirements you don't meet yet.

  • Verified jobs, only. Say no to ghost jobs. Your time deserves respect.

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