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Bengaluru · Entry Level
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What we know about this role
LOW
Our tracked job listings for olivecrypto show limited recent activity.
First 72 hours
Window passed - posted 4d agoEarly applicants get seen before the pile builds.
Not a repost
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Skills required
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Job description
- Provide first-level technical support for applications, systems, and services.
- Monitor application performance and identify technical issues.
- Analyse incidents, troubleshoot problems, and escalate issues when required.
- Track and follow up on support tickets to ensure timely resolution.
- Coordinate with development, infrastructure, and business teams for issue resolution.
- Prepare incident reports, status updates, and support documentation.
- Assist in application deployments, user on-boarding, and system maintenance activities.
- Follow defined processes, SLA's, and operational guidelines.
- Participate in shift support, weekend support, or on-call activities as required.
- Bachelor's degree in Engineering (B.E./B.Tech).
- 0-1 year of experience (Freshers are welcome to apply).
- Good understanding of operating systems, networking, and databases.
- Basic knowledge of SQL and troubleshooting techniques.
- Familiarity with Windows/Linux environments is an added advantage.
- Basic understanding of software development life-cycle and support processes.
- Strong analytical and problem-solving skills.
- TOOLS: Linux, SQL, Grafana, Prometheus, AWS, etc.,
- Excellent communication and interpersonal skills.
- Strong willingness to learn new technologies and tools.
- Attention to detail and ability to work in a fast-paced environment.
- Good documentation and reporting skills.
- Team player with a customer-centric approach.
- Knowledge of SQL queries and database concepts.
- Exposure to cloud platforms (Azure, AWS, or GCP).
- Understanding of ticketing tools such as ServiceNow, Jira, or similar platforms.
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