Senior Specialist - Quality Assurance

The Quality Advisor works closely with the Asia HSEQ team and reports to the Associate Quality Excellence (India). This person will be key in implementation of surveillance and monitoring programmes across our projects to ensure a robust and compliant quality culture is in place that aligns to our IMS and Way of Working. This person will also ensure quality compliance and liaise with Project teams where required, closely work with the Associate Quality Excellence (India) to provide source support and guidance to our Project Leaders, Quality leads, and their teams deliver an effective quality management framework across their project programmes.

1. Ensure that our people follow our way of working, the requirements of the Project Life Cycle (PLC) and Integrated Management System (IMS)
2. Support and promote our quality management system (QMS)
3. Perform online scheduled quality audits and reviews across all projects and undertake surveillances as required, including reports.
4. Use quality management tools and techniques to promote continual improvement and quality awareness
5. Predict quality performance using trends and reports, lead actions to address risk elsewhere in the business
6. Provide quality management support and assistance, working closely with the project teams
7. Provide inputs to our quality statistical tracking and trending data, provide weekly and monthly reports.
8. Advises the projects on suitable quality objectives, KPIs and targets in line with WSP and client quality requirements, report for any deviations noted.
9. Following a risk-based approach, assist in the preparation of the quality audit schedule, ensuring compliance and identify any gaps and/or improvements
10. Report audit findings with recommendations for correction, corrective and improvement to the management
11. Participate in management meetings providing insight into the key areas of risks and opportunities
12. Reviews, collates, and communicates all quality reports from Projects, prepares countries overall KPI reporting and sends to Quality Excellence Team Leader for senior level reporting.
13. Monitor quality trends, conducts analysis, and provides reporting as may be required.
14. Reviews and ensures follow-up of any quality related complaints or concerns.

Why does it matter to our Business?

1. Our Way of Working is what differentiates us from our competitors
2. Compliance with our IMS framework drives consistency in our processes and excellence in our service delivery
3. Process and system audits enable us to understand the true position of compliance and risk
4. Embedding a compliance and improvement culture drives long term resilience in our approach to right first time and maintains our organisational ISO certifications
5. Ensures that our governance and operational process are fit for purpose.

How do I know when I am successful at what I do?

1. Reduction of complaints and improvement in project teams compliance with WSP way of working.
2. Building strong relationships with project leads and Quality Managers
3. I achieve our targets and objectives for support, compliance, and training.
4. Our people are actively engaging in quality collaboration and excellence
5. Audits are timely done and reported, same with the Project KPIs.

What are my key relationships?

1. Head of HSEQ/Quality - Asia (Asia based)
2. Senior Quality Managers – Asia/ India
3. Project Leaders/ Quality Managers (Asia)

Expertise

1. Overall 6 to 8 years’ experience, 2 years minimum with an international design or construction consultancy. (preferably Asia/ China Region/Singapore)
2. Formal training in an ISO 9001:2015 related course
3. Bachelor’s degree in an Engineering and/or Construction related discipline
4. Excellent communication skills, verbal and written in English
5. Experience of operational auditing
6. Basic knowledge of database computer systems and software including Microsoft word, excel, visio and SharePoint.
7. Flexible approach to managing, prioritising and delivering to deadlines in a demanding environment
8. Experience of documentation processes within an engineering, design, or construction environment
9. Good understanding of ISO 9001, ISO 14001 and ISO 45001 standards

Key Competencies

Quality Advisor is expected to have the below-listed skills to excel in their role and contribute to high-quality outcomes and deliverables that bring value to the organization.

1. Strong Analytical Skills
2. Attention to Detail
3. Technical Proficiency
4. Excellent Communication Skills
5. Problem-Solving Abilities
6. Knowledge of Quality Techniques
7. Adaptability and Continuous Learning
8. Strong Documentation Skills.

BGV:

• Employment with WSP India is subject to the successful completion of a background verification (“BGV”) check conducted by a third-party agency appointed by WSP India.

• Candidates are advised to ensure that all information provided during the recruitment process — including documents uploaded — is accurate and complete, both to WSP India and its BGV partner”.