Job description

Job Summary:

We are seeking a skilled and certified IT Systems Engineer to manage and support IT infrastructure, including Microsoft Servers, virtualization technologies, storage solutions, and Office 365. The role involves L1 & L2 support, data center operations, IT security management, and project leadership. The ideal candidate should have a strong technical background, excellent communication skills, and leadership abilities to handle IT support and project management tasks efficiently.

Must-Have Skills (Mandatory):

7-10 years of experience in IT infrastructure management, including:
- Microsoft Servers, Exchange, Active Directory, SQL Servers
- Virtualization technologies (VMware, Hyper-V)
- Storage solutions (SAN/NAS), backup solutions (Commvault, Veeam, Veritas)
- Microsoft Office 365 administration and hybrid permissions management
Strong troubleshooting skills for Windows Servers, Exchange Servers, SQL, and Office 365.
Hands-on experience in patch management, security compliance, and disaster recovery.
Ability to monitor system performance, ensure high availability, and manage IT system upgrades.
Experience in IT project management, including system installations, GPO deployments, and web security management for ERP applications.
Leadership skills with the ability to manage teams and coordinate with vendors and customers.

Good-to-Have Skills (Optional):

Experience with web development in C#, .NET, PHP, JavaScript, Perl, and ASP.NET.
Exposure to Red Hat System Administration.
Familiarity with CCNA-level networking concepts.

Qualifications & Experience

Bachelor’s or Master’s degree in Computer Science or a related field.
Certifications:
- Microsoft Certified Engineer (MCSA)
- VMware Certified Engineer
- Backup certifications (Veeam, Commvault)
- CCNA, Red Hat System Administration I (Preferred)

Key Responsibilities

1. IT Infrastructure Support & Management

Provide L1 & L2 remote support for IT infrastructure via ticketing tools, emails, and calls.
Troubleshoot and resolve Windows Servers, Exchange, Active Directory, SQL, VMware, Hyper-V, and Office 365 issues.
Administer user accounts, manage hardware/software inventory, and ensure license compliance.
Oversee system upgrades, patch management, and life cycle management for servers and workstations.

2. Data Center & Backup Management

Manage data center operations, including virtualization, SAN/NAS storage, and backup solutions.
Conduct monthly health checks on IT infrastructure and submit reports to customers.
Ensure compliance with security standards and operational best practices.

3. Office 365 & Security Compliance

Oversee Microsoft Office 365 tenant operations and escalate issues to Microsoft support when required.
Support vulnerability management, security compliance, and disaster recovery planning.

4. IT Project Management & Reporting

Lead IT infrastructure projects, including system installations, GPO deployments, and ERP web security management.
Prepare and submit monthly service desk, storage, and print reports.
Assist in tape backup operations and provide after-hours support as needed.

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