Z1 Tech (Great Place to Work-Certified™) is a technology first company which strives to innovate digital advertising and marketing to streamline automation in favour of humankind. Our mission is to build for the future. We believe in trying to play where the technology is going, not where it has been. This has enabled us to bet on the future and build successful brands like VDO.AI, Plunic. Our offices are located in the US and in India (Gurugram).
We are seeking an experienced IT Support Specialist to join our highly collaborative, motivated, and fast-growing team.
Key Responsibilities:Streamline reports for team members and ensure delivery of regular reporting
Installing and configuring computer hardware, software, systems, networks, printers and scanners.
Monitoring and maintaining computer systems and networks, including both Windows and MAC environments
Responding in a timely manner to service issues and requests related to both Windows and MAC
Providing technical support across the company for both Windows and MAC users
Responsible for the maintenance and repair of routers, switches, and backup systems integral to network functionality
VPN installation, configuration, and troubleshooting
Basic troubleshooting and escalation of WiFi, VPN, and other network issuesRequirements and skills:Skills and Qualifications
1-2 years of relevant experience
Strong proficiency in troubleshooting hardware and software issues.
Experience in managing LANs, WANs, and VPNs.
Familiarity with system installations like laptop installations.
Knowledge of installing different operating systems-Windows, macOS, Linux.
Must understand digital security tools like two factor authentication etc.
Must understand G-Suite
Communication and Presentation Skills
Ability to communicate to non-technical staff on the thought and process behind the technical issues that have taken place.
Ability to prioritize tasks and resolve them under time constraints.
Educational Qualifications
Bachelor’s degree in IT, Computer Science, or a related field, or equivalent work experience, is required. Certifications such as CompTIA A+, MCITP, or CCNA from a reputed institution will be an added advantage.
About our parent brand - Z1 Tech:
Z1 Tech (Great Place to Work-Certified™) is a technology first company which strives to innovate digital advertising and marketing to streamline automation in favour of humankind. Our mission is to build for the future. We believe in trying to play where the technology is going, not where it has been. This has enabled us to bet on the future and build successful brands like
VDO.AI, Plunic, Jnee and NewsD. Our offices are located in the US and in India (Gurugram).
At Z1, we think innovatively. We are diverse and celebrate each other’s achievement and knowledge. We believe that equality in the workplace drives progress and works as a catalyst to holistic growth. Started with just 5 core members, we are now a team of over 150+ people who adhere to different values, beliefs, experiences, backgrounds, and preferences, it still seems like day one.
We're committed to creating a dynamic work environment that values diversity and inclusion and represents employees across various skill sets. We embrace contributions from all ages, sexes, races, ethnicities, religions, sexual orientations, and gender identities.