Cloud Engineer

About Us 

Noventiq (Noventiq Holdings PLC) is a leading global solutions and services provider in digital transformation and cybersecurity, headquartered in London. The company enables, facilitates, and accelerates digital transformation for its customers’ businesses, connecting 80,000+ organizations across all sectors with a vast selection of best-in-class IT vendors, alongside its own services and solutions. 

Noventiq delivered record gross revenue of $1.6 billion for the 12 months to March 31, 2023, an increase of 52% in constant currency. The company’s growth is underpinned by its three-dimensional strategy to expand its markets, portfolio, and sales channels. The strategy is supported by an active approach to M&As  which enables Noventiq to take advantage of the ongoing consolidation in the industry. Noventiq's 6,400  employees work in approximately 60 countries throughout Asia, Latin America, Europe, Middle East, and  Africa—markets with significant growth potential. 

• One of the largest SI’s in India with revenue close to 700M$ and growing to 900M$. 

• 3500+ Employees in India for India. 

• Total 28 Offices in India across North, South, West & East. 

• 1000+ Resident Engineers across India. 

• 2500+ technical resources in India for India. 

• Technology partnerships with Top 3 Cloud Solution Providers, Top 3 Infrastructure companies, Top 10 Cybersecurity companies. 

• Enviable customer base: 4 of Top 5 Banks, 3 of Top 5 IT companies, 3 of Top 5 BPO’s, 3 of Top 5 Pharma companies. 

• Largest partner to Microsoft with combined infeed of US$600M about 25% of Microsoft India revenues.

Qualifications and Experience Required 

• Education: Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent work experience. 

Experience: 

• 2-4 years of experience in cloud technologies, IT support, or technical support roles. 

• Familiarity with Microsoft Azure and cloud computing concepts (e.g., Azure Virtual Machines, storage, networking, and monitoring tools). 

Technical Skills: 

• Basic understanding of Azure Active Directory (Azure AD), Azure Networking, Azure Compute, and 

Azure Storage. 

• Knowledge of troubleshooting techniques for cloud infrastructure issues. 

• Familiarity with PowerShell or Azure CLI is a plus. 

Communication: 

• Strong verbal and written communication skills to interact with users and provide clear, concise support. 

• Ability to document incidents and resolutions in a detailed and organized manner. 

• Problem-Solving: Strong analytical and troubleshooting skills. 

• Team Player: Ability to collaborate effectively within a team and communicate issues and solutions clearly. 

Certifications: 

• Microsoft Certified: Azure Fundamentals (AZ-900) certification or similar certifications are a plus. 

Key Responsibilities 

• Provide Technical Support: Serve as the first point of contact for customers or internal users needing assistance with Azure services, including virtual machines, storage, networking, and more. 

• Incident Management: Monitor, log, and troubleshoot incidents reported through service tickets, ensuring timely resolution or proper escalation. 

• Basic Troubleshooting: Use Azure portal, logs, and diagnostic tools to identify and resolve basic cloud infrastructure and service-related issues. 

• System Monitoring: Monitor the health of Azure services, ensuring that systems are performing optimally. Assist in resolving minor performance issues, errors, and service interruptions. 

• Configuration Assistance: Assist in configuring Azure services and resources based on predefined templates and standards. 

• Support Azure Security: Ensure that security policies and procedures are followed, helping to identify potential security incidents related to cloud infrastructure. 

• Escalation to Higher Levels: When necessary, escalate issues to senior team members or Azure engineers for complex or unresolved issues. 

• Documentation: Maintain accurate records of incidents, solutions, and escalations in ticketing systems. 

• User Training: Assist users with understanding and using basic features in Azure, offering training and guidance as needed.

Benefits Offered 

• Insurance – Group Medical Coverage, Group Personal Accident, Group Term Life Insurance, Parental insurance. 

• Maternity and Paternity Leaves. 

• Company Sponsored Certification Program. www.noventiq.com 

• LinkedIn Learning. 

• Learning/Development Courses, Cross Skill, Mentorship, and Leadership Programs. 

• Quarterly Performance Feedback Sessions. 

• Savings, Investments, and Retirement Benefits like Sodexo food coupon, LTA, NPS etc. 

• Rewards and Recognition Program, Employee Referral Program, Wellness Program, and CSR initiatives. 

• Company Onsite / Fun Events.