M365 L2 Engineer

Position Title – M365 L2/L3 Engineer

• Accountable for end-to-end delivery of the Program, and go live support

• Responsible for Leading multiple delivery teams to deliver successful outcomes

• Plan, track and manage tasks, delivery timeline, budgets & resources

• Vendor management SOWs, and governance

• Providing technical leadership and guidance to team

• Partnering with business stakeholders, architects to understand business requirements and low-level technical designs

• Provide complete administration of the Microsoft 365 environment and its capabilities including Exchange, SharePoint, OneDrive, Teams and PowerApps

• Support security policies, such as data retention.

• Provide L2/L3 support for end users, experiencing problems with Office 365 applications and services.

• Review, test, monitor and make recommendations for standard O365 practices areas for improvement.

• Manage anti-spam filtering, logging and email tracking and transport rules.

• Manage user accounts, licenses, and permissions in accordance with company policies.

• Support Single Sign-On using Active Directory Federation Services with Multi Factor Authentication.

• Perform scripting administration tasks and reporting using PowerShell.

• Perform migrations and deployments related to the building, upgrade and maintenance of O365 environment.

• Monthly audits on the Active Directory & O365 environment to reconcile users.

• Manage user's mobile devices through Mobile Device Management (MDM) solutions (MS Intune).

• Create security and distribution groups in Active Directory.

• Create user guides and instructional documents for end-users; Train team members on how to use Office 365 effectively.

• Backup and Recovery of O365 environment

• Maintaining security by monitoring the system for potential vulnerabilities, identifying risks, and taking action to mitigate them.

• Troubleshooting technical issues such as email delivery failures or authentication problems

• Managing the deployment of new features or functionality after they have been tested in a staging environment.

• Log calls into ticketing systems / ITSM Process

• Completing job reports and ordering supplies.

• Handle Escalations

• Important position might have to extend support hours in case of emergencies.