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Senior Support Engineer
Chennai · Mid Level
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Quick Heal Technologies Ltd is reviewing applications at a steady pace. Expect a standard response time as they evaluate the current pool.
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Job description
Job Description:
Designation / Title | Senior Support Engineer |
Experience (Years) | 6- 10 Year |
Joining Location | Customer Site / India |
About Quick Heal | Quick Heal Technologies Ltd, founded in 1995 and headquartered in Pune, is India’s leading listed cybersecurity solutions provider with 23 offices and 1,000+ professionals. Through its enterprise arm Seqrite, the company delivers cutting-edge Zero Trust solutions to secure endpoints, data, networks, and users across industries and geographies. Seqrite Labs powers its offerings with advanced threat research, intelligence, and real-time detection. Notably, Seqrite secured ISRO’s command & control center during the Chandrayaan 3 mission. Its services division provides consulting to corporates, PSUs, government, and law enforcement agencies worldwide. Core Purpose: Innovate to simplify digital security Seqrite stands out as a purpose-led organization that invests in people, fosters innovation, and offers opportunities to work on new technologies while building a safer digital world. |
Job Summary (A brief overview of the role, its purpose, and key responsibilities.) | Own the on-site implementation and operationalization of DPDP / DPDPA privacy capabilities, combining privacy-domain knowledge with hands-on technology deployment, integration, workflow automation and troubleshooting. Act as the primary technical bridge among the customer, Privacy / Legal, Information Security, IT, Seqrite implementation teams and product engineering. Enable data discovery, consent and rights workflows, retention controls, reporting and measurable compliance outcomes through a stable, auditable and integrated privacy platform. |
Job Responsibilities (The key tasks and duties you will be expected to perform in this role.) | • Interpret DPDP / DPDPA and relevant GDPR requirements; conduct current-state assessments, privacy control gap analysis, data-flow discovery and requirement traceability. • Translate privacy requirements into solution architecture, configuration specifications, implementation plans and acceptance criteria; support DPIA / PIA, RoPA, evidence collection and audit readiness. • Install, configure, harden, upgrade and maintain privacy technology across development, test, staging and production environments. • Configure data discovery, classification, inventory, mapping, consent / notice management, rights-request fulfilment, retention and deletion workflows. • Integrate privacy platforms with databases, file repositories, SaaS applications, identity providers, email, ticketing, SIEM, DLP and enterprise portals; execute SIT, UAT, security testing, cutover and rollback. • Develop secure APIs, connectors, adapters, scripts, workflow extensions, validation rules, reports and automation; perform code reviews, testing, secure coding and release packaging. • Troubleshoot application, API, database, authentication and deployment issues; perform RCA and implement sustainable fixes. • Own customer-site coordination, progress / risk reporting, product-engineering escalations, administrator training, SOPs, runbooks, documentation, audits and critical incidents within agreed SLAs. |
Must Have Skills | • 4-5 years of relevant experience in privacy engineering, privacy technology, data protection implementation, GRC technology or enterprise application integration. • Practical exposure to GDPR and India DPDPA / DPDP, including privacy principles, consent, data-principal rights, data inventory, retention and audit evidence. • Hands-on implementation experience with privacy, data governance, data discovery, consent, DSAR, DLP or compliance automation platforms. • Hands-on coding / scripting capability for APIs, connectors, automation jobs, reports and integration utilities. • Working knowledge of REST / JSON APIs, OAuth 2.0, SAML, OpenID Connect, webhooks, SDKs, ETL patterns and enterprise integration troubleshooting. • Working knowledge of SQL and enterprise databases such as Oracle, Microsoft SQL Server, PostgreSQL or MySQL. • Exposure to cloud / container fundamentals, IAM / PAM, DLP, SIEM, SOAR, EDR / XDR, encryption, vulnerability management and monitoring tools. • Windows Server and Linux administration, certificates, proxies, DNS, firewalls, service accounts and log analysis. • Secure SDLC, OWASP principles, secrets management, audit logging, unit / integration testing, API testing and technical documentation. • Bachelor's degree in Computer Science, IT, Cybersecurity, Information Security, Engineering or equivalent; strong written and verbal communication. |
Nice / Good to have skills (Additional skills that are not mandatory but give you an added advantage in this role.) | • CIPP/E and CIPT certifications; CIPM, CDPSE, ISO/IEC 27701 or ISO/IEC 27001 are preferred. • Experience with Python, Java, C#/.NET, JavaScript / TypeScript, PowerShell or shell scripting. • Experience with Microsoft Azure, AWS or GCP, Docker / Kubernetes, Git, CI/CD, release automation and rollback planning. • Power BI or equivalent dashboards, advanced Excel, operational metrics, audit evidence and executive status reporting. • Customer-site implementation experience with strong stakeholder coordination, documentation, knowledge transfer and structured RCA. |
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