India · Senior
Applicants who checked fit first are 3.1× more likely to hear back
Your score for this role already exists
ASAI compared this JD against 41 signals - skills, seniority, domain, stack overlap etc. Add a resume and it unlocks in about 30 seconds.
Always free · no credit card · 1 tap with Google
LOW
Our tracked job listings for Bajaj Finance show limited recent activity.
First 72 hours
Window passed - posted 67d agoEarly applicants get seen before the pile builds.
Not a repost
The first time we've seen this listing - it hasn't been closed and reopened.
You almost certainly match several of these already. Unlock your skill map to see the matches, the gaps, and what to fix first.
| Job Purpose | JOB PURPOSE The Sr. Domain Manager – Infra (Contact Center DC) is responsible for end-to-end management, availability, performance, and optimization of Data Center infrastructure supporting Contact Center operations & Projects. The role ensures high availability, resiliency, scalability, compliance, and cost optimization of IT infrastructure, enabling seamless business operations and superior customer experience. This includes ownership of Contact Center DC infrastructure vendor governance, incident management, DR readiness, and continuous improvement initiatives. |
| Duties and Responsibilities | 3. PRINCIPAL ACCOUNTABILITIES Infrastructure Management • Ensure 24x7 availability of Data Center and Contact Center infrastructure • Manage servers, storage, backup, virtualization, and network components • Oversee Contact Center technologies (IVR, Dialers, ACD, CTI, Voice Recording systems) • Ensure capacity planning and infrastructure lifecycle management Operational Excellence • Drive incident, problem, and change management (ITIL practices) • Ensure adherence to SLAs, OLAs, and KPIs • Perform root cause analysis (RCA) and implement preventive measures • Monitor system performance and optimize utilization Data Center Governance & Compliance • Ensure compliance with information security policies, audits, and regulatory standards • Maintain DR (Disaster Recovery) and BCP readiness with periodic drills • Manage patching, vulnerability remediation, and security controls Vendor & Stakeholder Management • Manage OEMs, MSPs, vendors, and service partners • Ensure vendor performance against SLA commitments • Act as key interface between business (Contact Center), IT, and vendors Project & Transformation Initiatives • Lead infrastructure projects including DC migration, modernization, and automation • Support new Contact Center technology rollouts and integrations Cost Optimization • Optimize infrastructure cost through efficient utilization and vendor negotiation • Drive automation and standardization to improve efficiency Team Management • Lead and mentor a team of Infra engineers and SMEs • Drive performance management, knowledge sharing, and skill development |
| Required Qualifications and Experience | . EDUCATIONAL QUALIFICATIONS – Qualification, Work Experience, Soft Skills Educational Qualification • Bachelor’s degree in Engineering (IT/Computer Science/Electronics) or equivalent Work Experience • 5-6 years of experience in IT Infrastructure / Data Center Operations • Minimum 3 years in leadership role managing teams • Experience in Contact Center (PCCE, UCCE) infrastructure management (Not Compulsory) • Exposure to BFSI domain (Not Compulsory) Certifications (Preferred) • ITIL Foundation / Intermediate • VMware / Microsoft / Cisco certifications • Cloud certifications (AWS/Azure) – Not Compulsory Soft Skills • Strong analytical and troubleshooting skills • Leadership and stakeholder influence • Excellent verbal and written communication • Ability to manage critical incidents and escalations |
Your match score, skill map and tracker stay free.
Skip jobs with hidden dealbreakers. See what they actually need, what's easy to miss, and how they describe the team.
Ground Reality on every job, plus Insider Path, practice interviews and resume tailoring.
We help you find people there who worked or studied where you did, and draft your first message and follow-up.
Free · no signup
Daily job drops, skill trends and free resources - posted straight to the group. Leave any time.
No spam. Just jobs and resources.
Why people use ASAI
Scored, not searched. Every role ranked against your actual profile.
Alerts as often as hourly. Reach new roles while the pile is still small.
Skill gaps, spelled out. See exactly which requirements you don't meet yet.
Verified jobs, only. Say no to ghost jobs. Your time deserves respect.
Keep browsing