India · Senior
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| Job Purpose | Bajaj Finserv Web is a critical component of the company’s omnipresence strategy. You will be working with India’s largest NBFC’s web technology stack, encompassing over 40 business lines and 230+ features, with nearly 500 million traffic and managing over 30,000 webpages. It is an integrated platform offering a portfolio of products covering payments, cards, wallets, loans, deposits, mutual funds, and loans on lifestyle products, ranging from consumer durables to home furnishings. The Project Manager will play a crucial role in steering project execution, ensuring timely delivery of high-quality solutions, and driving overall project success to enhance client satisfaction and achieve organizational goals |
| Duties and Responsibilities | Content Operations Management – Mobile APP and Websites 1. Execute end-to-end content upload, management, and testing for websites and mobile apps (both long and short form content). 2. Verify and publish content using CMS workflows; conduct basic UAT across desktop and mobile devices. 3. Review and provide sign-off on components/deliverables from a content authoring perspective. 4. Work closely with business teams to ensure smooth sharing of text, videos, images, and metadata. 5. Coordinate with external vendors/content providers for content assets where required. 6. Collaborate with tech and product teams to improve operational workflows. 7. Ensure accurate authoring and publishing within defined SLAs/TATs. 8. Support multilingual content updates and ensure consistency across sites. 9. Identify risks, flag dependencies, and help define alternate solutions to minimize delivery impact. CMS workflow management 1. Manage CMS workflows for content approval, publishing, and governance. 2. Own digital asset management and tag management within the website and app ecosystem. 3. Ensure proper usage of ticket management tools (Jira/Azure) and adherence to CMS workflows. 4. Support content publishing after authoring, business, and QA approvals. 5. Maintain content publishing logs for compliance and audit purposes. 6. Assist in analyzing CMS processes and recommend improvements for better adoption and efficiency. 7. Suggest corrective actions for improper component usage and raise detailed tickets for CMS/tech teams. 8. Drive CMS adoption by actively engaging with new features and workflows. |
| Required Qualifications and Experience | 1. 5–7 years of experience in end-to-end content operations across Websites and Mobile Apps. 2. Strong ability to work in cross-functional teams with multiple stakeholders. 3. Graduation/Post-graduation is a must. 4. Prior exposure to Adobe Experience Manager (AEM) or other CMS platforms is a plus. 5. High proficiency in Excel/Google Sheets for content tracking and reporting. 6. Strong understanding of CMS workflows, governance, and digital asset management. 7. Familiarity with Jira or Azure Boards for ticketing and workflow management. 8. Proactive, self-driven professional with the ability to meet goals under limited supervision. 9. Strong focus on deadlines and execution, with ability to manage multiple parallel tasks. 10. Good verbal and written communication skills. 11. Positive attitude, high energy, and ability to work in a fast-paced, dynamic environment. 12. Experience with KPI tracking, content workflow monitoring, and reporting post go-live. |
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