National Service Head - India & South Asia (Bangalore)

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Radiometer, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At Radiometer, life comes first. Our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses. We’re a team that celebrates diverse ideas and continuous improvement. Here, you’ll find a place to grow and make a real impact, with your unique perspective driving us forward in improving patient care. At Radiometer, our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses.

Learn about the Danaher Business System which makes everything possible.

The National Service Head - India & South Asia is responsible for leading the national customer technical service organization to deliver safe, compliant, and consistently high-quality support across the installed base. The role sets and executes the service strategy, strengthens customer experience and operational performance, and develops a high-performing field and technical support organization that enables business growth.

This position reports to the GM for Radiometer India & South Asia and is part of the Customer Service job family located in Bangalore and will be an on-site role.

In this role, you will have the opportunity to:

· Define and execute the India service strategy, operating plan, budget, and performance objectives in alignment with commercial and global customer service priorities.

· Lead field service, technical support, and service operations to improve instrument uptime, response and resolution times, first-time fix performance, and customer satisfaction.

· Own service financial performance, including revenue, cost, productivity, resource capacity, inventory, and productivity-improvement initiatives.

· Ensure service delivery complies with applicable quality, regulatory, safety, and documentation requirements; oversee escalations, corrective actions, and sustainable resolution of systemic issues.

· Partner with Sales, Marketing, Operations, Quality, Regulatory, and global service teams to support installations, product launches, lifecycle management, customer retention, and growth.

· Build organizational capability through workforce planning, technical certification, succession. planning, and development of service leaders and associates.

The essential requirements of the job include:

· Bachelor’s / master degree in engineering.

· 15 or more years of progressive experience in customer service, field service, technical support, or service operations within diagnostics, medical devices, life sciences, or another regulated healthcare technology environment.

· Experience leading a geographically dispersed, multi-level service organization, including responsibility for managers, technical teams, workforce capacity, and talent development.

· Demonstrated ownership of service financial and operational performance, including budgets, revenue or cost targets, productivity, customer satisfaction, response time, resolution time, or equipment-uptime metrics.

· Experience operating within applicable quality and regulatory systems for medical devices or in vitro diagnostics, including complaint handling, documentation, corrective action, and audit readiness.

Travel, Motor Vehicle Record & Physical/Environment Requirements: if applicable for role

· Ability to travel – the role would involve 50% travel in the month across locations in India

Radiometer, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info. 

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.