Application Engineer - Aftermarket (API Pump)

JOB SUMMARY

Lead Application Engineer will report into Regional Commercial Operations Lead – Pump AM, APAC and the position will be based at Bangalore. The incumbent will support in the aftermarket technical tendering jobs for API Pumps (ClydeUnion) replacement pumps, spare parts & services. She/He will assist regional sales team, channel partners/customers to verify their requirements and specifications and will prepare competitive costings / quotations / tenders that are both technically and commercially accurate, in accordance with Company policies and procedures.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Liaises with Sales on the Customer's requirements and specifications, including the scope, and timing.
• Reviews the RFP (Request for Proposal) / tender document to ensure the contractual requirements are adequately defined and determines the Company’s capability to meet the specified requirements.
• Prepares and submits the techno-commercial offer to Sales (Under the guidance of regional Commercial Sales/Operations team) as per the offer submission schedule.
• Reviews and evaluates the detailed technical specifications for packaged equipment, extracts applicable Customer requirements and translates /communicates the same to sub-contractors, sub-vendors, and internal stakeholders.
• Obtains quotations for relevant bought-in equipment in accordance with the applicable Supply Chain policies and procedures.
• Assist in coordinating/primary evaluation of the sub-suppliers’ quotations (for the major critical components / items) to ensure the quote / scope is following the Customers’ requirements / specifications.
• Assist in developing and submitting a detailed proposal to the Customer in accordance with the applicable Tendering Policies and Procedures (ITO - Inquiry to Order).
• Supports required interface with customers/channels towards technical and commercial clarifications as requested by the Customer and internal stakeholders to support successful order placement.
• Coordinate and actively participate in the order hand over meeting of larger / complex opportunities with the
• Manufacturing Facility, Project Managers and Supply Chain Teams. Provide clarification on any specific project
• requirements and on any technical or commercial queries.
• Responsible for summarizing, presenting the technical & commercial risk evaluations and Risk Mitigation
• actions to senior management on larger scale upgrade & re rate opportunities.
• Ensures the accurate log of all opportunities and keeps on updating them on a regular basis.
• Follows supervisor instructions on methods, techniques or approaches.
• Supports with Customer visits during bid clarification / negotiation stages.
• Facilitate order handover to site facility for manufacturing.
• Actively pursues sales targets for Pump product line spares and services.
• Progress order bookings and ensure order throughput is managed in a timely fashion.
• Works as a member of the Regional Commercial Team to support all prevailing processes, frameworks and KPIs from time to time.

KNOWLEDGE, SKILLS & ABILITIES

• Proven discretion with highly confidential information/documents. Must have high degree of integrity, discretion and judgment.
• Must have the ability to manage diverse volume of work and manage appropriate priorities which involve a high frequency of change.
• Commercially focused & must have strong ERP skills.
• A strong commercial focus and understanding of the sales process.
• Ability to work well in a cross functional, fast-paced, customer-driven environment.
• Shrewd in contract management including but not limited to terms and conditions, INCO Terms, Payment Milestones.
• Familiar with successful business process improvement, margin improvement and cost reduction programs.
• Interacts with customers by phone or in person to provide information and to ensure the best technical service possible.
• Displays exceptional attention to detail and accuracy, even when handling multiple demands and has a proven track record of meeting high performance standards
• Must be able to define a problem, assess risk, and develop recommendations for action plans
• Exposure to International business
• Is well organized, structured and methodical. Is self-motivated and works independently with little supervision

 EDUCATION AND EXPERIENCE

• BE/Diploma in mechanical engineering in regular course from recognized university and institute in India
• 8+ years of relevant experience in technical tendering of API/Non API Pumps. Preference will be for candidate with aftermarket application engineering /tendering experience in a global environment
• Excellent communication skills in English & Hindi language.

PHYSICAL DEMANDS

• Desk based role requiring use of keyboard and telephone