CMS-Senior-Incident Orchestrator

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

The opportunity

The Incident Orchestrator is responsible for coordinating, driving, and governing the execution of security incidents identified by the SOC. The role ensures that incidents are triaged correctly, escalated appropriately, and resolved within defined SLAs, acting as the central coordination point between SOC analysts, threat detection teams, IT responders, and incident response leadership.

The role operates in accordance with the enterprise Incident Response Plan and Policy, supporting structured, repeatable, and auditable incident handling

Your key responsibilities

• Own the end to end coordination of security incidents from initial escalation through containment, remediation, and closure.
• Act as the single point of coordination between L1/L2 SOC analysts, threat detection teams, IT teams, and incident response stakeholders
• Ensure incidents are classified, prioritized, and handled in line with the approved Incident Response Policy and severity model
• Validate escalated alerts and incidents to confirm true positives and business impact before response actions are initiated
• Drive containment and mitigation actions by coordinating with relevant resolver groups (endpoint, network, identity, cloud, etc.)
• Manage incident bridges / war rooms during major incidents, ensuring clear ownership and timely updates.
• Ensure all incident activities are accurately documented in the designated incident management / ticketing platform
• Prepare and deliver incident status updates, timelines, and summaries for SOC leadership and stakeholders.
• Support post incident reviews (PIRs) by compiling evidence, timelines, and response effectiveness inputs.
• Ensure SOC incident handling follows defined playbooks, runbooks, and SOPs.
• Identify process gaps, recurring issues, and response inefficiencies, and recommend improvements to SOC and IR leadership
• Act as an escalation point for complex or ambiguous incidents that require senior operational judgment.
• Review and improve incident response processes and playbooks.
• Participate and/or lead incident response calls.
• Participate in post-incident reviews to assess the effectiveness of the response and identify areas for improvement.
• Provide guidance and mentorship to lower-level incident responders.

To qualify for the role, you must have

• Experience with digital forensics tools and techniques to investigate incidents.
• Proficient in utilizing SIEM solutions such as Splunk, Microsoft Sentinel, LogScale, Google Chronicle, IBM QRadar, or equivalent tools for effective incident response and analysis.
• Experienced in leveraging EDR/XDR solutions like CrowdStrike, Microsoft Defender, SentinelOne, Cortex XSIAM, Carbon Black, or similar platforms
• Understanding of security principles, techniques, and technologies such as SANS Top 20 Critical Security Controls and OWASP Top 10
• Understanding of attack lifecycles and incident response phases (identify, contain, eradicate, recover).
• In-depth knowledge of network protocols, operating systems, and security technologies.
• Proficiency in incident detection and response tools
• Familiarity with malware analysis and reverse engineering.
• Proficiency in scripting languages (e.g., Python, PowerShell) for automating tasks and processes.
• Ideal candidate will have 5+ years of security related experience in areas such Security Operations, Incident Response, and Forensic Investigation.
• Analytical mindset & has the aptitude to learn on the fly.
• Willingness to work in a 24/7 operations center (shift work required)
• Strong problem-solving abilities to analyze complex incidents.
• Excellent verbal and written communication skills.

Ideally, you’ll also have

• Bachelor’s Degree relevant to Information Technology
• Related Certification such as CEH, CHFI, Sec+, ITILv3, GCFA, ECIH, GCIH, CySA+, etc

What working at EY offers

At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

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