Subject Matter Expert (Support&Ops)
Bengaluru · Staff/Principal
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Job description
Job Summary
The role is responsible for the validation of basic business requirements and design approaches, basic and advanced system configuration on IT systems and environments and providing expertise to IT and the business units in a limited subject matter field. This role is able to work independently with moderate supervision and participate as a technology resource in larger projects.
Skill Requirement : Detailed understanding of operating system concepts Detailed understanding of distributed computing environment concepts Experience installing and configuring Linux workstations and servers, especially Some major Linux distributions, Redhat, Suse, CentOS Detailed understanding of some key Linux related technology and tools, NFS, NIS, File Systems (EXT4, XFS), init.d, systemd, X-Window systems, RPM, yum, iptables Experience in automation tools like Ansible, AWX, & Ansible Tower User support experience, including onsite, remote support
Other Requirement : Excellent English skills, both written and verbal, and understanding multi-country, region culture environment
Job Description : 8 to 12 years of technical experience in Linux OS
Key Responsibilities
2. To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
3. To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning
4. To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced
5. To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders
Skill Requirements
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