Engineer (Support & Operations)
Noida 路 Mid Level
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What we know about this role
HIGH
Our tracked job listings for HCLTech show strong recent activity.
First 72 hours
Window passed - posted 42d agoEarly applicants get seen before the pile builds.
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Job description
Job Summary
Critical Incident Manager is responsible for leading and coordinating the resolution of high-priority (P1/P2) incidents that impact business services. The role ensures rapid restoration of services, effective stakeholder communication, and adherence to SLA/KPI commitments, while driving continuous improvement in incident management processes.
Key Responsibilities
1. Incident Ownership & Resolution, 2. Command Center / War Room Leadership, 3. Stakeholder Communication, 4. Monitoring & Incident Detection
Skill Requirements
Core Technical / Functional Skills Strong Critical Incident / Major Incident Management experience ITIL process knowledge (Incident, Problem, Change) Experience with tools like: ServiceNow / ServiceHub Monitoring tools (SolarWinds, MoogSoft, etc.) Understanding of infrastructure (network, servers, applications), 馃敼 Operational Skills SLA/KPI management and reporting Incident prioritization & escalation handling Command center / global operations experience Vendor and cross-team coordination, Additional (Good to Have) Experience in 24x7 support environments Knowledge of automation / AIOps tools Continuous improvement and process optimization mindset
Other Requirements
NA
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