Senior Technical Lead - Siemens PLM
Pune · Staff/Principal
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Job description
Job Summary
Support Specialist-
Role Summary
Provide specialist-level Siemens PLM/CAD support for complex incidents, recurring problems, release defects, OEM/vendor coordination, and global 3rd-level support interfaces. Support certification, rollout, and operational stability through strong RCA and knowledge management.
Key Responsibilities
- Own complex Siemens PLM/CAD incidents and recurring problem analysis through ticket, log, trace, monitoring, and installation evidence.
- Coordinate with application owners, testers, packaging, infrastructure, service desk, and vendor/OEM teams for resolution and permanent fix recommendations.
- Support release certification and rollout phases including package acceptance, readiness checks, evidence capture, and release-weekend support.
- Create RCA inputs, workaround designs, known-error articles, and L1/L2 enablement material.
- Contribute to stability reviews, trend analysis, service improvement, and governance reporting.
Generic Skills / Transferable Capability
- Advanced incident/problem management
- Log analysis, RCA, evidence collection, and knowledge management
- Endpoint/application support and packaging awareness
- ServiceNow or comparable ITSM tooling
- Scripting basics and monitoring tool awareness
- ITIL Foundation/Practitioner preferred
Customer-Specific Knowledge Areas
- Smaragd Engineering Client, Siemens NX, Teamcenter Enterprise support knowledge
- Siemens customized PLM/CAD application certification and packaging handshakes
- RDC/GEW and Citrix/remote CAD issue awareness
- Customer lab/tester/application owner support model
- Customer-specific installation validation and release evidence needs
Key Responsibilities
- Own complex Siemens PLM/CAD incidents and recurring problem analysis through ticket, log, trace, monitoring, and installation evidence.
- Coordinate with application owners, testers, packaging, infrastructure, service desk, and vendor/OEM teams for resolution and permanent fix recommendations.
- Support release certification and rollout phases including package acceptance, readiness checks, evidence capture, and release-weekend support.
- Create RCA inputs, workaround designs, known-error articles, and L1/L2 enablement material.
- Contribute to stability reviews, trend analysis, service improvement, and governance reporting.
Skill Requirements
Generic Skills / Transferable Capability
- Advanced incident/problem management
- Log analysis, RCA, evidence collection, and knowledge management
- Endpoint/application support and packaging awareness
- ServiceNow or comparable ITSM tooling
- Scripting basics and monitoring tool awareness
- ITIL Foundation/Practitioner preferred
Customer-Specific Knowledge Areas
- Smaragd Engineering Client, Siemens NX, Teamcenter Enterprise support knowledge
- Siemens customized PLM/CAD application certification and packaging handshakes
- RDC/GEW and Citrix/remote CAD issue awareness
- Customer lab/tester/application owner support model
- Customer-specific installation validation and release evidence needs
Other Requirements
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