Lead Administrator (Support &Operations)

Job Summary

Job Description AV Support Engineer Job Summary: This position is for onsite assistance and is responsible for collaborating with our client’s management team and other company employees to deliver an array of customer service focusing on integration and installation assistance in conference rooms. Candidate will have a deep technical understanding of digital and analogue audio and video signal processing standards and protocols and familiarity with the Audio Visual engineering disciplines associated with complex environments such as auditoria, boardrooms, flexible presentation spaces; and AV equipped meeting rooms. Essential Duties and Responsibilities: • Management of onsite AV Technical Management, including configuration & installation of AV devices, eg, Poly, Crestron, AMX, Cisco, Yealink, Logitech, Microsoft • Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers & LCD/Plasma Displays • Perform preventative maintenance to resolve problem or identify resolution to appropriate vendor or manufacturer • Coordinate with AV equipment OEMs for resolution/workarounds, when required • Assist with company meetings/functions that require use of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system (AMX, Crestron) operations • Interact with client Customer Help Desk ticketing system to respond to end user requests • Setup and breakdown of all onsite meetings • Daily system testing to ensure equipment and room functionality • Responsible for escalating all “next level” break fix issues to their manager for resolution • Perform remote testing for local and regional offices • Polycom AV equipment management and configuration • Videoconferencing experience including operation, call set-up and equipment • Establishing and testing of individual and group VC sessions, i.e. meeting support, including consultation of users on best possible connection type Skills and Abilities: • Effective communication and interaction with employees, clients, and colleagues and the ability to work effectively with all levels of the organization • Ensure operational availability of all dedicated audio visual and Video Production environments • Ability to work and think independently and ensuring to meet deadlines • Good Knowledge of Windows based devices 

Key Responsibilities

 Ability to balance multiple tasks with changing priorities • Strong organizational skills and excellent attention to detail • Excellent communication and interpersonal skills, both verbal and written • Demonstrated customer service focus and client communication skills Expertise: • 3-5+ years of industry experience in fields relating to technical management of AV environments • Certification from respected vendors, Poly, Crestron (CTS), AMX, Cisco, Microsoft • Experience of Microsoft Teams / O365 integration • ITIL v3. Foundation a Plus • Cisco - CCNA Video, CCNA Routing & switching an advantage Job Description AV Support Engineer Job Summary: This position is for onsite assistance and is responsible for collaborating with our client’s management team and other company employees to deliver an array of customer service focusing on integration and installation assistance in conference rooms. Candidate will have a deep technical understanding of digital and analogue audio and video signal processing standards and protocols and familiarity with the Audio Visual engineering disciplines associated with complex environments such as auditoria, boardrooms, flexible presentation spaces; and AV equipped meeting rooms. Essential Duties and Responsibilities: • Management of onsite AV Technical Management, including configuration & installation of AV devices, eg, Poly, Crestron, AMX, Cisco, Yealink, Logitech, Microsoft • Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers & LCD/Plasma Displays • Perform preventative maintenance to resolve problem or identify resolution to appropriate vendor or manufacturer • Coordinate with AV equipment OEMs for resolution/workarounds, when required • Assist with company meetings/functions that require use of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system (AMX, Crestron) operations • Interact with client Customer Help Desk ticketing system to respond to end user requests •

Skill Requirements

 Setup and breakdown of all onsite meetings • Daily system testing to ensure equipment and room functionality • Responsible for escalating all “next level” break fix issues to their manager for resolution • Perform remote testing for local and regional offices • Polycom AV equipment management and configuration • Videoconferencing experience including operation, call set-up and equipment • Establishing and testing of individual and group VC sessions, i.e. meeting support, including consultation of users on best possible connection type Skills and Abilities: • Effective communication and interaction with employees, clients, and colleagues and the ability to work effectively with all levels of the organization • Ensure operational availability of all dedicated audio visual and Video Production environments • Ability to work and think independently and ensuring to meet deadlines • Good Knowledge of Windows based devices • Ability to balance multiple tasks with changing priorities • Strong organizational skills and excellent attention to detail • Excellent communication and interpersonal skills, both verbal and written • Demonstrated customer service focus and client communication skills Expertise: • 3-5+ years of industry experience in fields relating to technical management of AV environments • Certification from respected vendors, Poly, Crestron (CTS), AMX, Cisco, Microsoft • Experience of Microsoft Teams / O365 integration • ITIL v3. Foundation a Plus • Cisco - CCNA Video, CCNA Routing & switching an advantage

Other Requirements

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