HC

HCLTech

Senior Support Engineer

Noida · Entry Level

Older listing - lower visibility likelyVerified listingPosted 60d ago

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Skills required

10 listed

GIS ApplicationsSpatial DatabasesArcGIS ServersData StoreDisaster RecoveryJob Scheduling (Batch Processing)Problem ManagementArcGIS (GIS Software)+2 more

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Job description

Job Summary

We are seeking a GIS IT Support Engineer with 2–3 years of experience in Enterprise GIS administration and technical support. The candidate will be responsible for managing, monitoring, troubleshooting, and supporting ArcGIS Enterprise infrastructure, GIS applications, spatial databases, and end users across the organization.

The ideal candidate should have hands-on experience in ArcGIS Enterprise administration, GIS server management, performance troubleshooting, and supporting production GIS environments.

Key Responsibilities

Install, configure, upgrade, and maintain ArcGIS Enterprise environments
Administer ArcGIS Portal, ArcGIS Server, ArcGIS Data Store, and Web Adaptors
Monitor system health, logs, and service availability
Perform routine maintenance, backups, and disaster recovery activities
Assist in system upgrades, patching, and security hardening
Work with ITSM tools like ServiceNow for incident, service request, and change management
Follow ITIL processes and support 24x7 production environments (preferred)

Support Enterprise Geodatabases using PostgreSQL/PostGIS, SQL Server
Maintain GIS infrastructure documentation and SOPs
Document troubleshooting procedures, solutions, and RCA findings
Ensure GIS systems comply with organizational security and standards

Skill Requirements

Hands-on experience with ArcGIS Enterprise (Server, Portal, Data Store)
Knowledge of GIS platform installation, patching, and upgrades
Experience with user access, security, and Portal administration
Basic scripting knowledge (Python / automation jobs)
Experience with data integration, job scheduling, and monitoring
Knowledge of incident management & ticketing tools (ServiceNow)
Strong troubleshooting, documentation, and RCA skills with SLA awareness

Other Requirements

Experience with ArcGIS Enterprise HA (High Availability) architecture
Knowledge of monitoring tools and log analysis
Experience supporting utility, telecom, oil & gas, or government GIS projects
Familiarity with ITIL processes (Incident, Change, Problem Management)

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Applicants who checked fit first are 3.1× more likely to hear back

Your match scoreFree · sign in

Your score for this role already exists

ASAI compared this JD against 41 signals - skills, seniority, domain, stack overlap etc. Add a resume and it unlocks in about 30 seconds.

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Free · no signup

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Daily job drops, skill trends and free resources - posted straight to the group. Leave any time.

Join WhatsApp Join Telegram

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Why people use ASAI

Someone shared one job with you. ASAI keeps finding the rest.

Scored, not searched. Every role ranked against your actual profile.
Alerts as often as hourly. Reach new roles while the pile is still small.
Skill gaps, spelled out. See exactly which requirements you don't meet yet.
Verified jobs, only. Say no to ghost jobs. Your time deserves respect.