Chennai · Mid Level
Applicants who checked fit first are 3.1× more likely to hear back
Your score for this role already exists
ASAI compared this JD against 41 signals - skills, seniority, domain, stack overlap etc. Add a resume and it unlocks in about 30 seconds.
Always free · no credit card · 1 tap with Google
HIGH
Our tracked job listings for HCLTech show strong recent activity.
First 72 hours
Window passed - posted 55d agoEarly applicants get seen before the pile builds.
Not a repost
The first time we've seen this listing - it hasn't been closed and reopened.
You almost certainly match several of these already. Unlock your skill map to see the matches, the gaps, and what to fix first.
The Engineer in Support & Operations will be responsible for the administration, monitoring, troubleshooting, and maintenance of Citrix Virtual Apps & Desktops (XenDesktop) environments, with a strong focus on Machine Creation Services (MCS). The role involves providing operational support, resolving incidents, supporting image management activities, and ensuring service availability in line with business SLAs. Responsibilities align closely with Citrix XenDesktop, MCS, and provisioning support expectations observed in HCLTech roles and internal Citrix references.
Key Responsibilities Provide L1/L2 operational support for Citrix XenDesktop environments. Administer and support Machine Creation Services (MCS) catalogs and desktop delivery infrastructure. Perform image updates, machine catalog maintenance, and desktop provisioning activities. Troubleshoot desktop launch issues, profile issues, logon delays, and application access problems. Monitor Citrix infrastructure health and address performance-related alerts. Support Citrix Delivery Controllers, StoreFront, Citrix Workspace, and Citrix Director. Execute patching, maintenance, reboot schedules, and standard operational changes. Participate in Incident, Problem, and Change Management activities. Coordinate with application, server, network, and security teams for issue resolution. Prepare and maintain technical documentation, SOPs, and knowledge articles. Ensure compliance with operational standards and support processes
Technical Skills – Mandatory Hands-on experience with: Citrix Virtual Apps & Desktops (XenDesktop) Machine Creation Services (MCS) Citrix Studio Citrix Director StoreFront Citrix Workspace App Working knowledge of: Windows Server 2016/2019/2022 Active Directory Group Policies (GPO) DNS & DHCP Profile Management Experience in: Machine Catalog management Delivery Group administration MCS image management and updates Virtual Desktop provisioning User access troubleshooting Good understanding of: Citrix infrastructure monitoring Performance troubleshooting Incident and Change Management
Preferred Skills Exposure to: Citrix Provisioning Services (PVS) Citrix Cloud VMware vSphere Hyper-V Azure Virtual Desktop concepts Basic PowerShell scripting knowledge. Experience with ticketing tools such as ServiceNow. Behavioral Competencies Strong troubleshooting and analytical skills. Effective communication and stakeholder management. Customer-focused approach. Ability to work in a 24x7 support environment. Team collaboration and ownership mindset. Education Bachelor\'s Degree in Computer Science, Information Technology, Engineering, or equivalent. Preferred Certifications Citrix Certified Associate – Virtualization (CCA-V) Citrix Certified Professional – Virtualization (CCP-V) (Preferred) Key Competencies Citrix XenDesktop Administration Machine Creation Services (MCS) Virtual Desktop Infrastructure (VDI) Citrix Studio & Director Desktop Provisioning Incident & Change Management Windows Server Administration End User Computing (EUC)
Your match score, skill map and tracker stay free.
Skip jobs with hidden dealbreakers. See what they actually need, what's easy to miss, and how they describe the team.
Ground Reality on every job, plus Insider Path, practice interviews and resume tailoring.
We help you find people there who worked or studied where you did, and draft your first message and follow-up.
Free · no signup
Daily job drops, skill trends and free resources - posted straight to the group. Leave any time.
No spam. Just jobs and resources.
Why people use ASAI
Scored, not searched. Every role ranked against your actual profile.
Alerts as often as hourly. Reach new roles while the pile is still small.
Skill gaps, spelled out. See exactly which requirements you don't meet yet.
Verified jobs, only. Say no to ghost jobs. Your time deserves respect.
More DevOps Engineer roles in Chennai
See allKeep browsing