Senior Developer
Hyderabad · Mid Level
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Job description
Job Summary
Works as a ServiceNow Developer delivering configuration, catalog development, workflow automation and enhancements across ITSM (and related) modules. Handles incidents, service requests and minor-to-medium enhancements in a steady-state / AMS or project delivery model, partnering with leads, business analysts and stakeholders to build reliable, upgrade-safe solutions and to ensure timely, quality ticket closure.
Key Responsibilities
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Configure and customize ServiceNow ITSM modules – Incident, Problem, Change, Request and Service Catalog.
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Develop and maintain catalog items, record producers, workflows and Flow Designer flows.
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Write and debug client-side and server-side scripts – Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes and ACLs using JavaScript / Glide API.
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Build and maintain integrations with third-party systems using REST / SOAP web services and IntegrationHub.
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Support CMDB updates, data imports, transform maps and data quality corrections.
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Create and maintain reports, dashboards and notifications for operational visibility.
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Manage update sets, promote changes across instances and support platform upgrades and skipped-record reviews.
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Perform unit testing / ATF validation and prepare technical documentation, SOPs and knowledge articles.
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Provide L2/L3 development and enhancement support; troubleshoot issues and escalate complex items with clear root-cause analysis.
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Follow Agile delivery practices and ITIL processes throughout the development lifecycle.
Skill Requirements
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Around 4 years of hands-on ServiceNow development / administration experience.
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Strong on ServiceNow ITSM modules (Incident, Problem, Change, Request, Service Catalog).
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Proficient in JavaScript and ServiceNow scripting (Business Rules, Client Scripts, Script Includes, UI Policies/Actions, ACLs).
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Hands-on with Flow Designer / Workflow, Service Catalog and record producer development.
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Experience with REST / SOAP integrations, Import Sets and Transform Maps.
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Good understanding of ServiceNow data model, CMDB and update-set management.
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Working knowledge of ITIL processes and Agile delivery.
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Strong analytical, problem-solving and communication skills.
Other Requirements
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Exposure to additional modules such as HRSD, ITOM (Discovery / Service Mapping) or CSM.
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Experience with Service Portal / widget development (AngularJS, HTML, CSS).
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Familiarity with IntegrationHub, MID Server and ATF (Automated Test Framework).
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Experience working in AMS / steady-state offshore delivery aligned to global business hours.
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ServiceNow Certified System Administrator (CSA) – required / strongly preferred.
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ServiceNow Certified Application Developer (CAD) – preferred.
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ITIL Foundation certification – an added advantage.
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Bachelor's degree in Computer Science, Information Technology or a related engineering discipline.
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