SME - Wireless Networking

Job Summary

LAN, Wireless & Network Management Technical Team Lead (Cisco DNAC, Aruba Central, Cisco & HPE Networks) Role Summary We are seeking an experienced LAN, Wireless & Network Management Technical Team Lead to lead a global 24x7 Network Operations team responsible for supporting and managing enterprise LAN, Wireless, and Network Management platforms across Cisco and HPE Aruba environments. This role will be accountable for operational excellence, service availability, incident resolution, problem management, change governance, vulnerability remediation, software lifecycle management, CMDB governance, KPI reporting, team leadership, and continuous service improvement initiatives. The position requires strong technical expertise in Cisco Catalyst Center (DNA Center), Aruba Central, Cisco Wireless, Aruba Wireless, Catalyst/Nexus switching, and HPE Aruba networking technologies.

Key Responsibilities

Network Operations Management • Lead day-to-day LAN and Wireless operational support across global locations. • Ensure availability, reliability, and performance of wired and wireless network services. • Act as L3 escalation point for critical and complex infrastructure issues. • Drive service excellence through proactive monitoring, operational reviews, and continuous improvements. • Manage operational compliance with SLA and KPI targets. • Coordinate cross-functional teams during major incidents and service disruptions. ________________________________________ LAN Infrastructure Management Cisco Environment • Cisco Catalyst 9K Series Switches • Cisco Nexus Platforms • Cisco Catalyst Center (DNA Center) • SDA (Software Defined Access) • Routing and Switching Infrastructure HPE/Aruba Environment • Aruba CX Switches • HPE ComWare Switches • Aruba AOS Switching • HPE Campus Network Infrastructure Responsibilities include: • LAN provisioning and support. • Configuration management. • Network performance optimization. • Capacity planning. • End-to-end lifecycle management. • Standardization and compliance enforcement. ________________________________________ Wireless Infrastructure Management Cisco Wireless • Cisco Wireless LAN Controllers (9800 Series) • Cisco Access Points • Cisco Mobility Services • Cisco Wireless Assurance Aruba Wireless • Aruba Central Managed WLAN • Aruba Mobility Controllers • Aruba Access Points • Aruba AirWave (where applicable) • Aruba AI Insights Responsibilities include: • Wireless service availability and performance management. • RF optimization and capacity management. • SSID management and governance. • Wireless client troubleshooting. • Roaming issue analysis and resolution. • Wireless security compliance. • Wireless user experience monitoring. • Guest wireless service support. ________________________________________ Cisco Catalyst Center (DNA Center) Administration • Manage Cisco Catalyst Center platform services. • Inventory and Assurance Management. • Software Image Management (SWIM). • Compliance and Policy Management. • Automation and Template Deployment. • SDA operational support. • API integrations and automation initiatives. • Dashboard and operational reporting development. ________________________________________ Aruba Central Administration • Manage Aruba Central Cloud Platform. • Device onboarding and provisioning. • Template configuration management. • Group and site management. • AI Insights and client analytics review. • Firmware management and compliance. • Wireless and switching operational governance. • Monitoring and dashboard administration. ________________________________________ Incident Management • Lead resolution of Priority 1, Priority 2, and Major Incidents. • Perform technical triage and escalation management. • Coordinate internal and external vendor support engagements. • Conduct post-incident reviews. • Publish executive summary reports. • Drive MTTR reduction initiatives. Key Deliverables • Major Incident Reports • Service Interruption Summaries • Operational Review Reports • RCA Documentation ________________________________________ Problem Management • Lead Root Cause Analysis (RCA) activities. • Maintain Known Error Database (KEDB). • Identify recurring incident patterns. • Implement permanent corrective actions. • Coordinate preventive maintenance initiatives. • Track problem management KPIs. ________________________________________ Change Management • Review and approve network infrastructure changes. • Participate in CAB reviews. • Validate implementation and rollback plans. • Ensure successful execution with minimal service impact. • Track and improve Change Success Rate. ________________________________________ Risk Management • Identify operational, technical, and service delivery risks. • Maintain risk mitigation plans. • Manage service continuity risks. • Support business continuity processes. • Participate in audit and compliance reviews. _____________

Skill Requirements

Network Operations Management • Lead day-to-day LAN and Wireless operational support across global locations. • Ensure availability, reliability, and performance of wired and wireless network services. • Act as L3 escalation point for critical and complex infrastructure issues. • Drive service excellence through proactive monitoring, operational reviews, and continuous improvements. • Manage operational compliance with SLA and KPI targets. • Coordinate cross-functional teams during major incidents and service disruptions. ________________________________________ LAN Infrastructure Management Cisco Environment • Cisco Catalyst 9K Series Switches • Cisco Nexus Platforms • Cisco Catalyst Center (DNA Center) • SDA (Software Defined Access) • Routing and Switching Infrastructure HPE/Aruba Environment • Aruba CX Switches • HPE ComWare Switches • Aruba AOS Switching • HPE Campus Network Infrastructure Responsibilities include: • LAN provisioning and support. • Configuration management. • Network performance optimization. • Capacity planning. • End-to-end lifecycle management. • Standardization and compliance enforcement. ________________________________________ Wireless Infrastructure Management Cisco Wireless • Cisco Wireless LAN Controllers (9800 Series) • Cisco Access Points • Cisco Mobility Services • Cisco Wireless Assurance Aruba Wireless • Aruba Central Managed WLAN • Aruba Mobility Controllers • Aruba Access Points • Aruba AirWave (where applicable) • Aruba AI Insights Responsibilities include: • Wireless service availability and performance management. • RF optimization and capacity management. • SSID management and governance. • Wireless client troubleshooting. • Roaming issue analysis and resolution. • Wireless security compliance. • Wireless user experience monitoring. • Guest wireless service support. ________________________________________ Cisco Catalyst Center (DNA Center) Administration • Manage Cisco Catalyst Center platform services. • Inventory and Assurance Management. • Software Image Management (SWIM). • Compliance and Policy Management. • Automation and Template Deployment. • SDA operational support. • API integrations and automation initiatives. • Dashboard and operational reporting development. ________________________________________ Aruba Central Administration • Manage Aruba Central Cloud Platform. • Device onboarding and provisioning. • Template configuration management. • Group and site management. • AI Insights and client analytics review. • Firmware management and compliance. • Wireless and switching operational governance. • Monitoring and dashboard administration. ________________________________________ Incident Management • Lead resolution of Priority 1, Priority 2, and Major Incidents. • Perform technical triage and escalation management. • Coordinate internal and external vendor support engagements. • Conduct post-incident reviews. • Publish executive summary reports. • Drive MTTR reduction initiatives. Key Deliverables • Major Incident Reports • Service Interruption Summaries • Operational Review Reports • RCA Documentation ________________________________________ Problem Management • Lead Root Cause Analysis (RCA) activities. • Maintain Known Error Database (KEDB). • Identify recurring incident patterns. • Implement permanent corrective actions. • Coordinate preventive maintenance initiatives. • Track problem management KPIs. ________________________________________ Change Management • Review and approve network infrastructure changes. • Participate in CAB reviews. • Validate implementation and rollback plans. • Ensure successful execution with minimal service impact. • Track and improve Change Success Rate. ________________________________________ Risk Management • Identify operational, technical, and service delivery risks. • Maintain risk mitigation plans. • Manage service continuity risks. • Support business continuity processes. • Participate in audit and compliance reviews. _____________

Other Requirements

Network Operations Management • Lead day-to-day LAN and Wireless operational support across global locations. • Ensure availability, reliability, and performance of wired and wireless network services. • Act as L3 escalation point for critical and complex infrastructure issues. • Drive service excellence through proactive monitoring, operational reviews, and continuous improvements. • Manage operational compliance with SLA and KPI targets. • Coordinate cross-functional teams during major incidents and service disruptions. ________________________________________ LAN Infrastructure Management Cisco Environment • Cisco Catalyst 9K Series Switches • Cisco Nexus Platforms • Cisco Catalyst Center (DNA Center) • SDA (Software Defined Access) • Routing and Switching Infrastructure HPE/Aruba Environment • Aruba CX Switches • HPE ComWare Switches • Aruba AOS Switching • HPE Campus Network Infrastructure Responsibilities include: • LAN provisioning and support. • Configuration management. • Network performance optimization. • Capacity planning. • End-to-end lifecycle management. • Standardization and compliance enforcement. ________________________________________ Wireless Infrastructure Management Cisco Wireless • Cisco Wireless LAN Controllers (9800 Series) • Cisco Access Points • Cisco Mobility Services • Cisco Wireless Assurance Aruba Wireless • Aruba Central Managed WLAN • Aruba Mobility Controllers • Aruba Access Points • Aruba AirWave (where applicable) • Aruba AI Insights Responsibilities include: • Wireless service availability and performance management. • RF optimization and capacity management. • SSID management and governance. • Wireless client troubleshooting. • Roaming issue analysis and resolution. • Wireless security compliance. • Wireless user experience monitoring. • Guest wireless service support. ________________________________________ Cisco Catalyst Center (DNA Center) Administration • Manage Cisco Catalyst Center platform services. • Inventory and Assurance Management. • Software Image Management (SWIM). • Compliance and Policy Management. • Automation and Template Deployment. • SDA operational support. • API integrations and automation initiatives. • Dashboard and operational reporting development. ________________________________________ Aruba Central Administration • Manage Aruba Central Cloud Platform. • Device onboarding and provisioning. • Template configuration management. • Group and site management. • AI Insights and client analytics review. • Firmware management and compliance. • Wireless and switching operational governance. • Monitoring and dashboard administration. ________________________________________ Incident Management • Lead resolution of Priority 1, Priority 2, and Major Incidents. • Perform technical triage and escalation management. • Coordinate internal and external vendor support engagements. • Conduct post-incident reviews. • Publish executive summary reports. • Drive MTTR reduction initiatives. Key Deliverables • Major Incident Reports • Service Interruption Summaries • Operational Review Reports • RCA Documentation ________________________________________ Problem Management • Lead Root Cause Analysis (RCA) activities. • Maintain Known Error Database (KEDB). • Identify recurring incident patterns. • Implement permanent corrective actions. • Coordinate preventive maintenance initiatives. • Track problem management KPIs. ________________________________________ Change Management • Review and approve network infrastructure changes. • Participate in CAB reviews. • Validate implementation and rollback plans. • Ensure successful execution with minimal service impact. • Track and improve Change Success Rate. ________________________________________ Risk Management • Identify operational, technical, and service delivery risks. • Maintain risk mitigation plans. • Manage service continuity risks. • Support business continuity processes. • Participate in audit and compliance reviews. _____________