SME - Critical Incident Management
Noida · Mid Level
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HIGH
Our tracked job listings for HCLTech show strong recent activity.
First 72 hours
Window passed - posted 47d agoEarly applicants get seen before the pile builds.
Not a repost
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Job description
Job Summary
Key Responsibilities
2. Mentor Team Members And Administrators In Critical Incident Management Processes, Preparing Standard Operating Procedures And Maintaining Comprehensive Documentation For Knowledge Sharing.
3. Validate Change Order Implementation Plans And Ensure Compliance With Human Error Protocols While Participating In Capacity Planning Discussions.
4. Engage Actively In Customer Meetings To Gather Feedback, Address Concerns, And Ensure Positive Customer Experiences And Satisfaction.
5. Conduct And Validate Analyses Such As Root Cause Analysis And Trend Analysis, Preparing Detailed Reports To Support Performance Improvement Initiatives For Presentation To Key Business Stakeholders.
Skill Requirements
2. Strong Knowledge Of Servicenow (Snow) Administration And Support
3. Experience With Bmc Remedy And Ca Service Desk Tools
4. Familiarity With Avanti And Related Automation Technologies
5. Excellent Communication And Presentation Skills For Stakeholder Engagement
Other Requirements
2. Servicenow Administrator Certification (Optional But Valuable
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