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HCLTech

Tower Lead - ServiceNow,JavaScript

Noida · Staff/Principal

Older listing - lower visibility likelyVerified listingPosted 45d ago

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Skills required

7 listed
Custom ScriptingUser InterfaceService LevelJavaScript (Programming Language)HygieneSimple Object Access Protocol (SOAP)Application Programming Interface (API)
Custom ScriptingUser InterfaceService LevelJavaScript (Programming Language)Hygiene

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Job description

Job Summary

The Tools & Automation Tower Lead plays a crucial role in ensuring the effective management and support of ServiceNow (SNOW) operations. This position is responsible for driving the successful resolution of escalations, delivering key reports, and implementing organizational initiatives that enhance operational efficiency and customer satisfaction.

Key Responsibilities

1. Ensure Timely Generation Of Tower Level Ee And En Revenue By Leveraging Snow Admin Capabilities And Automation Tools To Optimize Processes.
2. Manage Escalations And Crisis Situations By Implementing Effective Solutions And Ensuring All Tasks Are Closed Within Agreed Sla Norms, Utilizing Javascript For Custom Scripting As Needed.
3. Oversee Operational Hygiene By Validating Reports And Ensuring Service Delivery Aligns With The Agreed Statement Of Work (Sow), Using Rest/Soap Apis For Seamless Integration.
4. Enhance Customer Satisfaction By Developing And Implementing New Initiatives And Frameworks, Incorporating Feedback And Best Practices From Angular Js For User Interface Improvements.
5. Drive The Profit Improvement Plan (Pip) By Identifying And Implementing Automation Opportunities And Self-Driven Initiatives To Enhance Operational Efficiency.

Skill Requirements

1. Proficient In Snow Administration And Support With A Strong Understanding Of Javascript.
2. Solid Experience With Rest/Soap Apis For Integration And Automation Processes.
3. In-Depth Knowledge Of Angular Js For Developing User-Friendly Interfaces And Applications.
4. Familiarity With Operational Metrics And Service Level Agreements (Slas).

Other Requirements

1. Itil Foundation Certification (Optional But Valuable).
2. Servicenow Certified System Administrator (Recommended)

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Applicants who checked fit first are 3.1× more likely to hear back

Your match scoreFree · sign in
86Overall
64Skills
97Experience

Your score for this role already exists

ASAI compared this JD against 41 signals - skills, seniority, domain, stack overlap etc. Add a resume and it unlocks in about 30 seconds.

Always free · no credit card · 1 tap with Google

Free · no signup

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Why people use ASAI

Someone shared one job with you. ASAI keeps finding the rest.

  • Scored, not searched. Every role ranked against your actual profile.

  • Alerts as often as hourly. Reach new roles while the pile is still small.

  • Skill gaps, spelled out. See exactly which requirements you don't meet yet.

  • Verified jobs, only. Say no to ghost jobs. Your time deserves respect.

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