Solution Architect (DFS)

Job Summary

We are seeking a highly experienced UCC Lead Architect / Solution Consultant responsible for driving enterprise communication and collaboration strategy, architecture, governance, transformation, and operational excellence across Collaboration Platforms, Voice & Network Services, Meeting Room Solutions, and Telecom Expense Management (TEM). The role requires strong technical leadership, stakeholder management, solution design expertise, and the ability to lead large-scale digital workplace and unified communications transformation programs.

Key Responsibilities

Strategy & Architecture

• Define and drive the enterprise UCC roadmap aligned with business objectives.
• Design scalable, secure, and resilient Unified Communication & Collaboration solutions.
• Lead modernization initiatives for collaboration, conferencing, voice, network, and workplace technologies.
• Establish governance, standards, operational frameworks, and best practices.

Collaboration Platforms

• Lead architecture and administration of Microsoft Teams, SharePoint Online, Viva Suite, OneDrive, and related collaboration platforms.
• Drive adoption, user experience enhancement, and digital workplace initiatives.
• Define collaboration security, compliance, retention, and governance policies.

Network Advance Services

• Architect and optimize network infrastructure supporting voice, video, and collaboration services.
• Lead initiatives involving SIP, VoIP, SBC, QoS, SD-WAN, WAN optimization, and UC network readiness.
• Ensure network performance, reliability, security, and scalability.

Meeting Room Solutions

• Lead global deployment and support strategy for Teams Rooms, WebEx Rooms, Zoom Rooms, Telepresence, and AV collaboration technologies.
• Define conference room standards, lifecycle management, and workplace innovation roadmaps.
• Drive smart workplace and meeting room transformation initiatives.

TEM (Telecom Expense Management)

• Lead Telecom Expense Management (TEM/Calero) governance and optimization programs.
• Drive telecom cost optimization, inventory governance, billing validation, contract management, and audit compliance.
• Develop executive reporting and analytics for telecom spend management.

Leadership & Service Excellence

• Provide technical leadership for critical escalations and complex solution design.
• Engage with customers, business leaders, vendors, and executive stakeholders.
• Lead service improvement, automation, and operational excellence initiatives.
• Mentor engineers, architects, and delivery teams.
• Drive innovation through AI, automation, analytics, and cloud technologies.

Skill Requirements

Collaboration

• Microsoft Teams
• Microsoft Teams Voice
• SharePoint Online
• Microsoft Viva Suite
• OneDrive for Business
• Power Platform

Network Advance Services

• Routing & Switching
• SD-WAN
• MPLS
• SIP
• VoIP
• SBC
• QoS
• Enterprise Networking

Meeting Room Solutions

• Microsoft Teams Rooms
• Cisco WebEx
• Zoom Rooms
• Telepresence
• Poly Devices
• Audio/Video Conferencing
• Smart Meeting Technologies

TEM

• Calero
• Telecom Expense Management
• Mobility Expense Management
• Asset Lifecycle Management
• Telecom Billing & Audits
• Contract Management
• Cost Optimization

Required Competencies

• Enterprise Solution Architecture
• Digital Workplace Transformation
• Stakeholder & Executive Management
• Vendor Management
• ITIL Service Management
• Business Consulting
• Program & Project Leadership
• Governance & Compliance Management
• Automation & Process Optimization
• Analytics & Reporting

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Telecommunications, Electronics, or related field.
• Relevant industry certifications in Microsoft, Cisco, Collaboration Technologies, ITIL, Cloud, or Networking are preferred.

Experience

• 10+ years of overall experience in Unified Communications, Collaboration, Networking, Meeting Room Technologies, or Telecom Operations.
• 5+ years leading enterprise-scale transformation programs, solution architecture, consulting, or service delivery functions.
• Proven experience managing global stakeholders, strategic initiatives, governance programs, and modernization projects.

Preferred Candidate Profile

The ideal candidate will act as a UCC Service Owner / Lead Architect, capable of defining strategy, influencing executive stakeholders, driving transformation, managing large-scale deployments, and ensuring operational excellence across the complete Unified Communication & Collaboration ecosystem.

Mandatory / Highly Preferred Certifications

Microsoft Collaboration

• Microsoft Certified: Teams Administrator Associate (MS-700)
• Microsoft 365 Certified: Enterprise Administrator Expert (MS-102)
• Microsoft Certified: Identity and Access Administrator Associate (SC-300)
• Microsoft Certified: Power Platform Fundamentals (PL-900)

Cisco Collaboration & Voice

• Cisco Certified Network Professional (CCNP Collaboration)
• Cisco Certified Specialist - Collaboration Core (CLCOR)
• Cisco WebEx Administration Certification (preferred)

Network Advance Services

• Cisco Certified Network Professional (CCNP Enterprise)
• Cisco Certified Internetwork Expert (CCIE Enterprise Infrastructure) – Preferred
• SD-WAN Specialist Certification (Cisco or equivalent)

Meeting Room Solutions

• Microsoft Teams Rooms Technical Solutions Professional (MTR-TSP)
• Cisco WebEx Devices Certification
• Crestron / Logitech / Poly Room Solutions Certification (Preferred)

TEM (Telecom Expense Management)

• Calero Platform Certification (Preferred)
• TEMIA Telecom Expense Management Certification (Preferred)
• IT Financial Management Foundation Certification (Preferred)

Architecture & Leadership Certifications

• TOGAF® Enterprise Architecture
• ITIL® 4 Managing Professional or ITIL® 4 Strategic Leader
• PMP® (Project Management Professional)
• PRINCE2 Practitioner (Optional)
• SAFe Agilist Certification (Preferred)

Cloud & Security Certifications

• Microsoft Azure Solutions Architect Expert (AZ-305)
• Microsoft Azure Administrator (AZ-104)
• Microsoft Cybersecurity Architect Expert (SC-100) – Preferred
• CISSP (Preferred for senior UCC governance roles)

Recommended Certification Section for JD

Preferred Certifications:

• Microsoft 365 Enterprise Administrator Expert (MS-102)
• Microsoft Teams Administrator Associate (MS-700)
• Microsoft Teams Rooms Technical Solutions Professional (MTR-TSP)
• CCNP Collaboration / CCNP Enterprise
• ITIL 4 Managing Professional
• TOGAF Enterprise Architecture
• Azure Solutions Architect Expert (AZ-305)
• PMP / SAFe Agilist
• WebEx Collaboration Certifications
• Calero/TEM Platform Certification

Other Requirements