Job description

Job Summary

JOB SUMMARY:

You will be a member of the global RTC team. You will be assigned various tasks, both run-time and one time supporting shared services for customers like Volvo, VCC etc. for technical activities related to your expertise. The function is responsible to operate standard Application Hosting services based on z/OS for IT Services and External business.

Purpose:

Steer execution, coordinate and follow up on Technical Service Maintenance plans for the specific team area.
Follow up technical runtime quality and efficiency, status and issues.
Communicate and share information and plans.
Implement according to lifecycle plans.
Drive continuous improvements.

Scope: All products and tools used to control, tune and report on all LPARs.

Key Responsibilities

PRINCIPAL RESPONSIBILTIES:

Planning performance and reporting SW system upgrades and changes in configuration
Automating operations
Running installation jobs and scripts
Performing installation-specific customization tasks
Integration-testing the new products with existing applications and user procedures
Performing maintenance on a z/OS system product
Run-time operations- Delivery of end-to-end services according to Runtime Service Levels
Investigating performance problems
Perform life cycle management on performance and reporting products
ITSM, ITIL process -incident, change, request handling
Drive continuous operation improvements
Delivery of end-to-end services according to agreed Service Levels for related products in scope
Manage day to day quality in operation of the technical service and related products in scope
Receive services from Service Transition (SOE for roll out, PUO)

Specific responsibilities:

The team is responsible for all deliveries (MF delivery process) in the following area(s):

-Supervision tools

-Performance

-Cost control

-Reporting & Statistics including charging (Common logging)

-Capacity Planning

-Health check and monitors

-Responsible for acting on unwanted performance issues and setup and continuous improvement regarding consumption and fault tolerance.

-Act as available resources for Service Design team regarding new functionality and services. This also includes test and validation.

-Proactive work within ICEP, health checks and monitors.

-Audits

Skill Requirements

SKILLS AND COMPETENCES:

Technical qualifications:

Programming: REXX, Assembler, JCL
z/OS knowledge, skills, routines

Install, maintain and monitor z/OS systems and products for performance enhancements.
Review, analyze, and resolve problems.
Read, interpret and implement established specifications.
Read and interpret technical and business information.
Apply problem-solving skills sufficient to independently perform fault isolation and initiate corrective action.
Ability to spot unresolved software anomalies and report to the team leader and the appropriate vendor.
JES2
SDSF
WLM
RMF
Performance Management
Sysview
Participate in transition projects for new customers

Products in scope:

PMO™ Runtime Performance Optimizer
CA PDSMAN PDS Library Management
QuickFetch
HIS (Hardware Instrumentation Services)
SCRT / SCPT
Health checker
ACTCAT
Xamine
WPS
MXG
SAS, SAS/BASE, SAS/Connect, SAS/FSP
ThruPut Manager SE (TM/AE)
Strobe
z/OS RMF
Sysview Realtime Performance Management
Mainframe Operational Intelligence SMF Adapter Option MSU
Mainframe Operational Intelligence MSU

Other Requirements

General qualifications:

Fluency in oral and written English.
Proactive, responsible and methodical
Proficiency in Mainframe systems programming and debugging
Automation mindset
Business orientation and ability to establish good relationships
Good communication, team spirit
Ability to work in a structured way with objectives given by a remote team leader
Ability to analyze and troubleshoot complex problems.
Knowledge of Mainframe systems software installation and configuration

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