Technical Lead
Noida · Senior
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Job description
Job Summary
We are seeking a ServiceNow HRSD Developer with 4-6 years of hands-on ServiceNow experience and strong expertise in HR Service Delivery (HRSD) implementation, development, and support. The ideal candidate should have experience in designing, configuring, and enhancing HRSD solutions, including Case Management, Knowledge Management, Employee Center, Lifecycle Events, and HR Service Catalog. The candidate should possess strong technical development skills, a solid understanding of ServiceNow platform capabilities, and experience working on upgrades, integrations, customizations, and production support activities.
Key Responsibilities
Develop, configure, and support ServiceNow HRSD applications and solutions.Design and implement HR Case Management workflows, Knowledge Management solutions, HR Services, and Employee Center capabilities.Configure and maintain HR Service Catalog items, Record Producers, HR Tasks, User Criteria, and Employee Journeys.Develop custom workflows and automations using Flow Designer and Integration Hub.Create and maintain knowledge articles, knowledge bases, approval workflows, and content governance processes.Participate in requirements gathering, solution design discussions, and technical workshops.Configure and customize ServiceNow platform components including forms, workflows, UI policies, business rules, and client scripts.Build and support integrations with third-party systems using REST APIs, SOAP APIs, Integration Hub, and MID Server.Support ServiceNow platform upgrades, patching activities, clone activities, and regression testing.Perform root cause analysis and resolve production issues, defects, and service requests.Ensure adherence to ServiceNow development standards, coding best practices, and governance guidelines.Collaborate with cross-functional teams during implementation, enhancement, and support engagements.Participate in Agile ceremonies, sprint planning, development activities, and release deployments.Prepare technical documentation, deployment guides, unit test cases, and knowledge transfer materials.Contribute to continuous improvement initiatives and platform optimization activities
Skill Requirements
Experience4-6 years of hands-on ServiceNow development experience.Minimum 2+ years of experience working on ServiceNow HRSD implementations and enhancements.Experience working in Agile/Scrum delivery environments.HRSD ExpertiseStrong knowledge and hands-on experience with:HR Case ManagementKnowledge ManagementEmployee Center / Employee Center ProHR Service CatalogLifecycle EventsEmployee Onboarding and OffboardingHR Agent WorkspaceHR Tasks and ApprovalsHR Document ManagementEmployee JourneysServiceNow Technical SkillsStrong expertise in:Business RulesClient ScriptsScript IncludesUI PoliciesUI ActionsACLsData PoliciesNotificationsScheduled JobsRecord ProducersCatalog Client ScriptsCatalog UI PoliciesService Catalog DevelopmentFlow DesignerIntegration HubService PortalUI BuilderUpdate SetsApplication DevelopmentIntegrationsExperience working with REST APIs and SOAP Web Services.Experience integrating ServiceNow with enterprise applications and third-party systems.Knowledge of MID Server and Integration Hub Spokes.Platform Administration & Upgrade ActivitiesExperience supporting ServiceNow upgrades and release management activities.Hands-on experience with clone activities, update set migrations, and deployment processes.Ability to perform impact analysis, regression testing, and post-upgrade validation.Knowledge of platform governance and ServiceNow best practices.Development SkillsStrong JavaScript development skills.Understanding of Glide APIs and ServiceNow server-side/client-side scripting.Experience developing scalable and maintainable ServiceNow solutions.Familiarity with HTML, CSS, and AngularJS is preferred.Additional Module KnowledgeGood understanding of:ITSM (Incident, Problem, Change, Request Management)Service CatalogCMDBITOM (Preferred)CSM (Preferred)
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