Sr Subject Matter Expert (Support&Ops)

Years of Experience

• 12+ years of experience in SIEM engineering, Splunk administration, security analytics, detection engineering, and enterprise log-management environments.

General Description

• Serve as the L3 SME for Customer’s Splunk Cloud managed service, responsible for advanced troubleshooting, engineering, optimization, and technical governance. 
• Lead complex data onboarding, detection-content engineering, advanced dashboarding, alert tuning, performance optimization, and RCA support. 
• Provide technical oversight to L2 engineers and collaborate with Customer, SOC/MSSP, IAM, PAM, AppSec, DevOps, network, cloud, and application teams. 

Years of Experience

• 12+ years of experience in SIEM engineering, Splunk administration, security analytics, detection engineering, and enterprise log-management environments.

General Description

• Serve as the L3 SME for Customer’s Splunk Cloud managed service, responsible for advanced troubleshooting, engineering, optimization, and technical governance. 
• Lead complex data onboarding, detection-content engineering, advanced dashboarding, alert tuning, performance optimization, and RCA support. 
• Provide technical oversight to L2 engineers and collaborate with Customer, SOC/MSSP, IAM, PAM, AppSec, DevOps, network, cloud, and application teams. 

Technical Requirements

• Hands-on experience with Splunk Enterprise and/or Splunk Cloud in enterprise environments. 
• Experience with SPL searches, dashboards, reports, alerts, field extractions, sourcetypes, indexes, and knowledge objects. 
• Experience in log-source onboarding, ingestion validation, parsing, field mapping, data-quality checks, and pipeline troubleshooting. 
• Knowledge of SIEM operations, security monitoring, incident investigation, RCA evidence, and operational reporting. 
• Experience integrating Splunk with IAM, PAM, SSO, EDR, cloud, network-security, application, and infrastructure data sources. 
• Experience with ServiceNow/Jira, incident, request, change, and problem management processes. 
• Ability to maintain use-case catalogues, data-source inventories, dashboard inventories, runbooks, and service metrics. 
• Advanced SPL development and optimization, data models, accelerated searches, correlation searches, macros, lookups, and enterprise-scale dashboard design. 
• Strong experience in detection engineering, MITRE ATT&CK mapping, use-case lifecycle management, tuning methodology, and security-content governance. 
• Experience troubleshooting complex ingestion architecture, heavy forwarders, universal forwarders, HEC, APIs, cloud integrations, and data-routing issues. 
• Knowledge of Splunk Cloud architecture, search performance, ingestion forecasting, retention, index strategy, and cost/license optimization. 
• Ability to lead RCA, problem management, technical reviews, platform upgrades, automation, and continuous-improvement initiatives. 
• Experience with Python, REST APIs, Git, CI/CD, and automation of Splunk administration and content deployment. 

Soft Skills

• Excellent communication and presentation skills.
• Strong problem-solving and critical thinking skills.
• Exceptional project management and organizational abilities.
• Team collaboration and leadership skills.
• Client-focused approach with a commitment to delivering exceptional customer service.

Certifications (Good to have)

Good to have relevant certificates like (any of the below):

• Splunk Enterprise Certified Admin, Splunk Cloud Certified Admin, or Splunk Enterprise Security Certified Admin. 
• CISSP, GCIA, GCIH, CySA+, or equivalent security certification is preferred.

Educational Qualifications

• University degree in IT or/and IT Security.
• Bachelor’s degree in computer science/ IT or any relevant fields.