Technical Lead (Support & Operations)

Job Summary

The Senior Cloud Network Administrator is responsible for managing and operating the organization's Azure and AWS cloud-based network infrastructure. This role involves building and managing Azure ExpressRoute, AWS Direct Connect, virtual networks, DMZs, cloud firewalls, and proxies to ensure the stability, integrity, and efficient operation of the cloud-based information systems that support core organizational functions. The administrator will also handle day-to-day incidents, changes, and problem records, and should have experience with ITSM processes and tools such as ServiceNow or similar.

Key Responsibilities

• Build, manage, and maintain the company's Azure and AWS cloud-based infrastructure.
• Establish and manage Azure ExpressRoute and AWS Direct Connect to ensure secure and reliable network connectivity.
• Design and implement virtual networks within Azure and AWS environments.
• Build and manage DMZs in Azure and AWS to provide an additional layer of security.
• Implement and manage cloud native and 3rd party firewalls to protect cloud-based resources.
• Set up and manage proxies to control and secure internet access. Enable and configure monitoring for cloud network infrastructure.
• Monitor alerts and address issues promptly to ensure minimal disruption to services.
• Handle day-to-day incidents, changes, and problem records, ensuring they are resolved within SLAs.
• Use ITSM processes and tools such as ServiceNow to manage incidents, changes, and problem records.
• Create and maintain comprehensive documentation of the cloud-based infrastructure.

Skill Requirements

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Overall 5+ years’ real experience as Senior Cloud Network Administrator and troubleshooting network incidents and problems.
• Experience with Azure and AWS cloud network services and understanding of network architecture.
• Excellent written and verbal communication skills to collaborate with cross-functional teams and communicate technical information to non-technical stakeholders.
• Certifications such as CCNA, CCNP, Azure Administrator Associate, AWS Certified SysOps Administrator, or similar are advantageous.

Other Requirements