Support Lead
Bengaluru · Senior
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Job description
Job Summary
GitHub Enterprise Server & Cloud Administrator
Position Summary
- 5+ years of overall experience and min 3+ years of experience administering GitHub Enterprise environments.
The GitHub Enterprise Server (GHES) & GitHub Enterprise Cloud (GHEC) Administrator is responsible for the administration, security, support, and continuous improvement of the Sonova organization's GitHub platforms. This role ensures the availability, performance, governance, and security of source code management and DevOps collaboration services while supporting development teams across the software development lifecycle.
The administrator works closely with Development, DevOps, Security, Infrastructure, and Identity Management teams to deliver a secure, scalable, and efficient GitHub ecosystem.
Key Responsibilities
Key Responsibilities
Platform Administration
- Administer GitHub Enterprise Server and GitHub Enterprise Cloud environments.
- Manage users, teams, organizations, repositories, and access permissions.
- Configure and maintain repository governance, branch protections, and organizational policies.
- Plan and perform platform upgrades, patching, and maintenance activities.
- Monitor platform health, capacity, and performance.
Security & Compliance
- Administer authentication and identity integrations including SAML SSO, SCIM, LDAP, and Entra ID (Azure AD).
- Implement and maintain security controls, access management, and audit requirements.
- Support GitHub Advanced Security capabilities, including secret scanning, Dependabot, and code scanning.
- Monitor audit logs and support compliance with organizational and regulatory requirements.
High Availability & Disaster Recovery
- Manage GHES replication, backup, recovery, and failover processes.
- Support business continuity and disaster recovery planning and testing.
- Validate platform resilience and recovery procedures.
DevOps & Automation
- Automate administrative and operational tasks using PowerShell, Bash, Python, and GitHub APIs.
- Support GitHub Actions workflows and self-hosted runner infrastructure.
- Integrate GitHub with enterprise tools and CI/CD platforms.
User Support & Enablement
- Provide technical support for GitHub users and development teams.
- Troubleshoot platform issues and coordinate with GitHub Support when required.
- Develop documentation, operational procedures, and user guidance.
- Support repository onboarding and migration activities.
Reporting & Governance
- Produce platform usage, licensing, and adoption reports.
- Monitor storage utilization and repository growth.
Maintain operational documentation, standards, and governance controls.
Skill Requirements
Experience
- Experience with GitHub Enterprise Server and/or GitHub Enterprise Cloud.
- Experience supporting enterprise-scale source control and DevOps platforms.
- Strong Linux system administration and troubleshooting skills.
Technical Skills
- GitHub Enterprise Server & Cloud Administration
- GitHub Actions and Self-Hosted Runners
- GitHub Advanced Security and GitHub Copilot
- Git, Repository Management, and Branch Protection
- Linux, SSH, DNS, SSL/TLS, and Networking
- Entra ID (Azure AD), SAML, SCIM, LDAP
- PowerShell, Bash, Python, REST and GraphQL APIs
- Azure and/or AWS Cloud Platforms
Other Requirements
Preferred Qualifications
- GitHub Certifications or equivalent platform expertise.
- Experience with GitHub Enterprise migrations and modernization projects.
- Experience managing environments with 1,000+ users.
- Knowledge of Infrastructure as Code (Terraform) and DevSecOps practices.
Key Competencies
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Ability to work independently and in cross-functional teams.
- Strong documentation and process improvement mindset.
- Customer-focused approach with a commitment to operational excellence.
Success Measures
- High platform availability and reliability.
- Successful delivery of upgrades, migrations, and maintenance activities.
- Compliance with security and governance requirements.
- Increased automation and operational efficiency.
- Positive user experience and adoption of GitHub capabilities.
- Effective management of platform growth, licensing, and security controls.
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