Senior Technical Lead

Job Summary

An RCA (Root Cause Analysis) QA Analyst investigates underlying system flaws, recurring defects, and process breakdowns rather than just logging surface-level errors. 
Key Responsibilities
•    Conduct Root Cause Analysis: Lead investigations into critical defects or operational failures using structured problem-solving frameworks like 5 Why Analysis, Fishbone diagrams, and FMEA. 
•    Drive CAPA Implementation: Formulate, execute, and monitor Corrective and Preventive Actions (CAPA) to ensure recurring issues do not happen again. 
•    Analyze Defect Data: Review test results, error logs, and metrics to spot systemic weaknesses, testing gaps, or communication flaws across teams. 
•    Process & Product Auditing: Audit current testing processes, workflows, and outputs to align with industry standards and internal quality goals. 
Cross-Functional Collaboration: A Root Cause Analysis (RCA) QA Lead oversees software quality assurance with a specific focus on investigating, tracking, and resolving systemic defects through root cause analysis. 
Role Overview

Key Responsibilities

Primary Focus: Bridge the gap between standard defect detection and systemic process prevention. 
•    Core Goal: Drive the quality assurance lifecycle while leading post-mortem and root cause investigations for critical or recurring production bugs. 
•    Collaboration: Work closely with product, development, and Process Excellence teams to eliminate testing gaps and refine development workflows. 
Key Responsibilities
•    Lead RCA Investigations: Conduct thorough root cause analysis for escaped defects, client comebacks, or major production incidents.
•    Process Improvement: Identify systemic flaws, architectural test limitations, or unclear requirements contributing to bugs.
•    Test Strategy & Planning: Design robust test frameworks, strategies, and validation plans that prevent historical errors from repeating.
•    Team Mentorship: Guide, mentor, and upskill QA team members on analytical troubleshooting and effective defect reporting.
•    Data-Driven Reporting: Track quality metrics, leakage data, and error trends to present actionable insights to stakeholders. 
Required Skills & Qualifications
•    Experience: 4 to 6+ years in software quality assurance, with demonstrated leadership experience.
•    Analytical Skills: Deep expertise in RCA methodologies (e.g., 5 Whys, Fishbone diagrams) and data-driven problem solving.
•    Technical Proficiency: Familiarity with test automation frameworks, CI/CD pipelines, and bug-tracking platforms.
•    Technical Proficiency: Familiarity with test automation frameworks, CI/CD pipelines, and bug-tracking platforms.
•    Communication: Exceptional cross-functional communication skills to lead blameless post-mortems and align engineering goals.
Required Skills & Qualifications
•    Analytical Expertise: Strong ability to interpret data sets, track failure trends, and isolate core problems.
•    Quality Methodologies: Proficiency in RCA tools, QC tools, and continuous improvement frameworks (Six Sigma, 8D, or Kaizen).
•    Technical Tools: Familiarity with bug tracking and test management software (such as Jira or TestRail) alongside reporting utilities like MS Excel.
•    Communication: Clear verbal and written skills to draft detailed incident reports and present findings to stakeholders. 

Skill Requirements

Other Requirements