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HCLTech

Senior Administrator - Telepresence,Microsoft Intune

India · Senior

Older listing - lower visibility likelyVerified listingPosted 31d ago

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Skills required

16 listed
TCP/IPMicrosoft Intune (Mobile Device Management Software)Microsoft TeamsCisco WebExMicrosoft 365Screen SharingService ManagementPreventive Maintenance+8 more
TCP/IPMicrosoft Intune (Mobile Device Management Software)Microsoft TeamsCisco WebExMicrosoft 365

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Job description

Job Summary

Enterprise Video Conferencing Engineer (Cisco + Microsoft + Humly + Barco)

support for Enterprise Video Conferencing and Meeting Room technologies, including Microsoft Teams Rooms, Cisco Webex, Cisco Video Conferencing endpoints, Humly Room Booking Systems, and Barco ClickShare solutions. Responsible for incident resolution, troubleshooting, operational support, room technology administration, and ensuring seamless meeting experiences for end users.

Key Responsibilities

Video Conferencing Support Administer and support Microsoft Teams Rooms (MTR) and Cisco Video Conferencing solutions. Support Cisco Room Kits, Webex Devices, SX/MX/DX Series, and Teams-certified room devices. Monitor conferencing infrastructure and proactively address service issues. Troubleshoot audio, video, connectivity, and meeting join failures. Meeting Room Technology Support Support Humly Room Displays and Room Booking solutions. Configure and troubleshoot room scheduling integrations with Microsoft 365 and Exchange Online. Manage room mailbox configurations and resource accounts. Support Barco ClickShare wireless presentation systems. Troubleshoot screen sharing, presentation connectivity, and room AV issues. Incident & Service Management Handle L2 incidents, service requests, and escalations. Perform root cause analysis (RCA) for recurring issues. Work with L3 teams and vendors for complex issue resolution. Ensure SLA compliance and ticket closure within agreed timelines. User & Executive Support Provide white-glove support for VIP and executive meetings. Support hybrid meetings, boardroom conferences, and customer-facing events. Conduct meeting room health checks and readiness validation. Monitoring & Maintenance Perform preventive maintenance and firmware upgrades. Monitor room utilization and device health. Maintain operational documentation and knowledge articles.

Skill Requirements

Microsoft Teams Rooms Microsoft Teams Administration Cisco Webex Meetings Cisco Collaboration Endpoints Microsoft 365

Other Requirements

Meeting Room Technologies Humly Room Booking Barco ClickShare Room Scheduling Systems Digital Signage & Room Panels Audio Visual (AV) Audio Processing Video Conferencing Infrastructure AV Troubleshooting Conference Room Technologies IT Operations ServiceNow Incident Management Problem Management Change Management ITIL Framework Networking TCP/IP DNS DHCP Network Connectivity Troubleshooting Basic SIP and VoIP Knowledge

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Applicants who checked fit first are 3.1× more likely to hear back

Your match scoreFree · sign in
86Overall
64Skills
97Experience

Your score for this role already exists

ASAI compared this JD against 41 signals - skills, seniority, domain, stack overlap etc. Add a resume and it unlocks in about 30 seconds.

Always free · no credit card · 1 tap with Google

Free · no signup

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Why people use ASAI

Someone shared one job with you. ASAI keeps finding the rest.

  • Scored, not searched. Every role ranked against your actual profile.

  • Alerts as often as hourly. Reach new roles while the pile is still small.

  • Skill gaps, spelled out. See exactly which requirements you don't meet yet.

  • Verified jobs, only. Say no to ghost jobs. Your time deserves respect.

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