Track Lead - Change Management, ServiceNow

Job Summary

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

Key Responsibilities

1. Enhance Operational Systems By Implementing Change Management Practices And Itil Principles To Improve Management Reporting, Streamline Information Flow, And Optimize Business Processes.
2. Collaborate With Clients To Understand Their Requirements, Ensuring The Support Team Meets And Exceeds Client Expectations Through Effective Service Delivery.
3. Lead And Mentor The Project Team By Fostering Transparent Communication Of Project Goals, Promoting A Culture Of Accountability And Teamwork.
4. Introduce Innovative Ideas For Process Development, Leveraging Tools Like Snow And Bmc Remedy To Enhance Overall Organizational Progress.
5. Provide Tailored Solutions That Address Customer Needs Using Ca Service Desk And Avanti, Driving Positive Business Outcomes Within The Operational Environment.

Skill Requirements

1. Strong Understanding Of Change Management And Itil Methodologies
2. Proficiency In Using Snow Admin, Bmc Remedy, Ca Service Desk, And Avanti Tools
3. Excellent Problem-Solving Skills And Ability To Implement Process Improvements
4. Strong Leadership And Mentoring Capabilities
5. Effective Communication And Stakeholder Management Skills

Other Requirements

1. Itil Foundation Certification (Optional But Valuable)
2. Change Management Certification (Optional But Valuable