Madurai · Senior
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Messaging & Collaboration - M365 Collaboration + Copilot
Administer and support Microsoft 365 collaboration platforms. Manage Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive. Configure and maintain Microsoft 365 Copilot and Copilot-related services. Monitor service health and resolve messaging and collaboration issues. Support Microsoft Teams meetings, calling, chat, and collaboration features. Manage mail flow, transport rules, connectors, and mailbox administration. Configure and maintain SharePoint sites, document libraries, and permissions. Support OneDrive synchronization, sharing, and storage management. Implement and maintain Microsoft 365 governance, compliance, and security policies. Manage Entra ID (Azure AD) users, groups, and authentication services. Troubleshoot user access, licensing, and service integration issues. Support M365 tenant administration and configuration changes. Perform incident, problem, and change management activities. Create operational documentation, SOPs, and knowledge articles. Drive Microsoft 365 Copilot adoption, training, and best practices. Coordinate with business stakeholders and Microsoft support teams. Ensure SLA compliance and service availability.
Microsoft 365 Administration Microsoft 365 Copilot Exchange Online Microsoft Teams Administration SharePoint Online OneDrive for Business Microsoft Viva Suite Entra ID (Azure AD) Microsoft Purview Power Platform (Power Automate, Power Apps) Basics Messaging and Collaboration Technologies Mail Flow Management Security & Compliance Administration Conditional Access Policies Identity and Access Management (IAM) Service Health Monitoring Incident & Change Management ServiceNow or ITSM Tools PowerShell Administration ITIL Framework
Preferred Certifications Microsoft 365 Certified: Administrator Expert (MS-102) Microsoft 365 Copilot Technical Certifications Microsoft Teams Administrator Associate (MS-700) Microsoft Security, Compliance & Identity Fundamentals (SC-900) Microsoft Azure Fundamentals (AZ-900) ITIL Foundation
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