Support Lead
Bengaluru · Senior
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What we know about this role
HIGH
Our tracked job listings for HCLTech show strong recent activity.
First 72 hours
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Skills required
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Job description
Job Summary
Experience
- 4 to 8 years of experience in Post-Silicon Validation, Hardware Server Debug, or Platform Validation.
Key Responsibilities
- Perform triage and debugging of server power-up, power-down, boot stability, and sensor/I/O-related issues.
- Analyze and troubleshoot system failures spanning Firmware (FW), BIOS, DF/UMC, and platform-level interactions.
- Investigate hardware and platform issues affecting server stability, performance, and reliability in production environments.
- Conduct root cause analysis of CPU, memory, power, thermal, and platform-related failures.
- Support live-site production environments and participate in 24x7 operational support activities when required.
Required Technical Skills
- Strong understanding of Hardware Server Architecture and Data Center Infrastructure.
- Hands-on experience with x86 processor architectures, including Intel, AMD, and ARM platforms.
- In-depth knowledge of server boot processes, BIOS functionality, and POST code analysis.
- Familiarity with PCIe architecture and PCIe function cards.
- Experience in troubleshooting and debugging hardware components such as:
-
- Hard Drives/Storage Devices
- GPUs
- FPGAs
- Network Interface Cards (NICs)
- Solid understanding of thermal management, power delivery, and cooling systems in server and data center environments.
- Strong data analysis and root cause investigation skills related to CPU utilization, memory behavior, and system performance issues.
- Ability to analyze failures across hardware, firmware, BIOS, and platform subsystems.
Key Responsibilities
Educational Qualification
- B.E./B.Tech or M.Tech in:
-
- Computer Science Engineering
- Information Science
- Electronics & Communication Engineering
- Related Engineering Disciplines
Additional Requirements
- Willingness to work in a 24x7 live-site production support environment.
- Strong troubleshooting, analytical, and communication skills.
- Ability to collaborate with cross-functional teams including hardware, firmware, BIOS, platform, and data center operations teams.
Preferred Candidate Profile
Candidates with experience in Azure, hyperscale data centers, server validation, hardware triage, live-site support, incident management, server bring-up, BIOS/FW debugging, and production hardware troubleshooting will be highly preferred.
Skill Requirements
Candidates with experience in Azure, hyperscale data centers, server validation, hardware triage, live-site support, incident management, server bring-up, BIOS/FW debugging, and production hardware troubleshooting will be highly preferred.
Other Requirements
Candidates with experience in Azure, hyperscale data centers, server validation, hardware triage, live-site support, incident management, server bring-up, BIOS/FW debugging, and production hardware troubleshooting will be highly preferred.
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