Senior Administrator - Desk Side Services, AMT Asset Management Software

Job Summary

Active Directory & Print Management ( Mercury OMS Engineer) (L2)

Key Responsibilities

Key Responsibilities Print Service Administration • Provide L2 support for enterprise print services. • Administer printer configurations and print environments. • Support printer onboarding, relocation, and decommissioning activities. • Maintain print service operational health. • Support office and factory printing environments ________________________________________ Mercury OMS Operations • Support Mercury Output Management System (OMS) operations. • Monitor print workflows and output management services. • Troubleshoot print delivery and output processing issues. • Assist users with output management-related incidents. • Ensure availability and operational performance of Mercury OMS services. ________________________________________ Print Queue Management • Create, modify, and delete print queues. • Manage printer assignments and queue permissions. • Support printing from: o Windows devices o Business applications o SAP-integrated print queues • Maintain queue configurations and printer mappings. • Troubleshoot stuck print jobs and queue failures ________________________________________ Print Server Administration • Support Windows Print Server operations. • Maintain printer drivers and print server configurations. • Assist with print server patching and operational maintenance. • Troubleshoot print spooler and connectivity issues. • Support label printers and plotters where applicable. ________________________________________ Printer Lifecycle Management • Support IMACD activities: o Installation o Move o Add o Change o Disposal • Maintain printer inventories and asset records. • Coordinate printer hardware refresh and replacement activities. • Support leased and customer-owned printer environments. ________________________________________ Follow-Me Printing & Mobile Printing • Support secure print release functionality. • Administer follow-me printing services. • Troubleshoot mobile printing services. • Support user authentication-related print issues. • Assist in implementation of secure printing controls. ________________________________________ Directory Services • Perform Active Directory (AD), Azure AD, and Entra ID administration and operational support activities. • Execute security and compliance cleanup activities for workplace devices, including naming convention compliance, remediation, and governance reviews. • Coordinate with business units to resolve directory-related compliance and configuration issues. • Collaborate with central AD, Azure AD, and Entra ID teams to address platform issues impacting Workplace Services. • Review and troubleshoot Group Policy Object (GPO) and configuration conflicts within Workplace organizational units (OUs). • Support the implementation of new GPOs, security policies, and configuration changes for workplace objects in AD, Azure AD, and Entra ID. • Verify and maintain home drive mappings and directory configurations for end users. • Assist in troubleshooting domain join and hybrid-join issues across on-premises Active Directory and cloud environments. • Perform bulk administrative operations on directory objects, including object moves, updates, and attribute modifications, based on approved service requests. • Manage directory objects including: • User accounts • Security and distribution groups • Computer objects • Organizational Units (OUs) • Execute object lifecycle activities such as: • Creation • Modification • Deactivation • OU relocation/movement • Ensure directory objects contain accurate and complete information in accordance with organizational standards. • Process and fulfill requests for OU moves and workplace object relocations while maintaining compliance with directory governance standards. Incident & Request Management • Resolve print-related incidents and service requests. • Troubleshoot: o Printing failures o Scan-to-email issues o Printer connectivity issues o Driver issues o Queue failures o Print quality concerns • Escalate complex issues to L3 or OEM

Skill Requirements

Key Responsibilities Print Service Administration • Provide L2 support for enterprise print services. • Administer printer configurations and print environments. • Support printer onboarding, relocation, and decommissioning activities. • Maintain print service operational health. • Support office and factory printing environments ________________________________________ Mercury OMS Operations • Support Mercury Output Management System (OMS) operations. • Monitor print workflows and output management services. • Troubleshoot print delivery and output processing issues. • Assist users with output management-related incidents. • Ensure availability and operational performance of Mercury OMS services. ________________________________________ Print Queue Management • Create, modify, and delete print queues. • Manage printer assignments and queue permissions. • Support printing from: o Windows devices o Business applications o SAP-integrated print queues • Maintain queue configurations and printer mappings. • Troubleshoot stuck print jobs and queue failures ________________________________________ Print Server Administration • Support Windows Print Server operations. • Maintain printer drivers and print server configurations. • Assist with print server patching and operational maintenance. • Troubleshoot print spooler and connectivity issues. • Support label printers and plotters where applicable. ________________________________________ Printer Lifecycle Management • Support IMACD activities: o Installation o Move o Add o Change o Disposal • Maintain printer inventories and asset records. • Coordinate printer hardware refresh and replacement activities. • Support leased and customer-owned printer environments. ________________________________________ Follow-Me Printing & Mobile Printing • Support secure print release functionality. • Administer follow-me printing services. • Troubleshoot mobile printing services. • Support user authentication-related print issues. • Assist in implementation of secure printing controls. ________________________________________ Directory Services • Perform Active Directory (AD), Azure AD, and Entra ID administration and operational support activities. • Execute security and compliance cleanup activities for workplace devices, including naming convention compliance, remediation, and governance reviews. • Coordinate with business units to resolve directory-related compliance and configuration issues. • Collaborate with central AD, Azure AD, and Entra ID teams to address platform issues impacting Workplace Services. • Review and troubleshoot Group Policy Object (GPO) and configuration conflicts within Workplace organizational units (OUs). • Support the implementation of new GPOs, security policies, and configuration changes for workplace objects in AD, Azure AD, and Entra ID. • Verify and maintain home drive mappings and directory configurations for end users. • Assist in troubleshooting domain join and hybrid-join issues across on-premises Active Directory and cloud environments. • Perform bulk administrative operations on directory objects, including object moves, updates, and attribute modifications, based on approved service requests. • Manage directory objects including: • User accounts • Security and distribution groups • Computer objects • Organizational Units (OUs) • Execute object lifecycle activities such as: • Creation • Modification • Deactivation • OU relocation/movement • Ensure directory objects contain accurate and complete information in accordance with organizational standards. • Process and fulfill requests for OU moves and workplace object relocations while maintaining compliance with directory governance standards. Incident & Request Management • Resolve print-related incidents and service requests. • Troubleshoot: o Printing failures o Scan-to-email issues o Printer connectivity issues o Driver issues o Queue failures o Print quality concerns • Escalate complex issues to L3 or OEM

Other Requirements

Key Responsibilities Print Service Administration • Provide L2 support for enterprise print services. • Administer printer configurations and print environments. • Support printer onboarding, relocation, and decommissioning activities. • Maintain print service operational health. • Support office and factory printing environments ________________________________________ Mercury OMS Operations • Support Mercury Output Management System (OMS) operations. • Monitor print workflows and output management services. • Troubleshoot print delivery and output processing issues. • Assist users with output management-related incidents. • Ensure availability and operational performance of Mercury OMS services. ________________________________________ Print Queue Management • Create, modify, and delete print queues. • Manage printer assignments and queue permissions. • Support printing from: o Windows devices o Business applications o SAP-integrated print queues • Maintain queue configurations and printer mappings. • Troubleshoot stuck print jobs and queue failures ________________________________________ Print Server Administration • Support Windows Print Server operations. • Maintain printer drivers and print server configurations. • Assist with print server patching and operational maintenance. • Troubleshoot print spooler and connectivity issues. • Support label printers and plotters where applicable. ________________________________________ Printer Lifecycle Management • Support IMACD activities: o Installation o Move o Add o Change o Disposal • Maintain printer inventories and asset records. • Coordinate printer hardware refresh and replacement activities. • Support leased and customer-owned printer environments. ________________________________________ Follow-Me Printing & Mobile Printing • Support secure print release functionality. • Administer follow-me printing services. • Troubleshoot mobile printing services. • Support user authentication-related print issues. • Assist in implementation of secure printing controls. ________________________________________ Directory Services • Perform Active Directory (AD), Azure AD, and Entra ID administration and operational support activities. • Execute security and compliance cleanup activities for workplace devices, including naming convention compliance, remediation, and governance reviews. • Coordinate with business units to resolve directory-related compliance and configuration issues. • Collaborate with central AD, Azure AD, and Entra ID teams to address platform issues impacting Workplace Services. • Review and troubleshoot Group Policy Object (GPO) and configuration conflicts within Workplace organizational units (OUs). • Support the implementation of new GPOs, security policies, and configuration changes for workplace objects in AD, Azure AD, and Entra ID. • Verify and maintain home drive mappings and directory configurations for end users. • Assist in troubleshooting domain join and hybrid-join issues across on-premises Active Directory and cloud environments. • Perform bulk administrative operations on directory objects, including object moves, updates, and attribute modifications, based on approved service requests. • Manage directory objects including: • User accounts • Security and distribution groups • Computer objects • Organizational Units (OUs) • Execute object lifecycle activities such as: • Creation • Modification • Deactivation • OU relocation/movement • Ensure directory objects contain accurate and complete information in accordance with organizational standards. • Process and fulfill requests for OU moves and workplace object relocations while maintaining compliance with directory governance standards. Incident & Request Management • Resolve print-related incidents and service requests. • Troubleshoot: o Printing failures o Scan-to-email issues o Printer connectivity issues o Driver issues o Queue failures o Print quality concerns • Escalate complex issues to L3 or OEM