Job description

Job Summary

Appian Support Engineer

Experience- 5-7 Years

Job Summary

We are seeking a skilled and proactive Appian Support Engineer to join our team. In this role, you will be responsible for providing L2/L3 support for Appian-based applications, ensuring high availability, performance, and reliability of business-critical workflows.

Key Responsibilities

Key Responsibilities

Provide L2/L3 support for Appian applications, including incident resolution, root cause analysis, and performance tuning.
Monitor application health and proactively identify potential issues using Appian and third-party monitoring tools.
Collaborate with development teams to deploy patches, enhancements, and new features.
Manage and maintain Appian environments (Dev, Test, UAT, Prod), including version upgrades and hotfixes.
Create and maintain support documentation, knowledge base articles, and runbooks.
Participate in on-call rotation and provide timely support during critical incidents.
Work with Appian support and other vendors to resolve platform-level issues.
Ensure compliance with SLAs, security policies, and change management processes.

Required Skills & Qualifications

3+ years of experience in Appian BPM platform support or development.
Strong understanding of Appian architecture, components, and deployment processes.
Experience with Appian 21.x or later
Proficiency in troubleshooting SAIL interfaces, process models, and integrations.
Familiarity with Appian DevOps tools (e.g., Jenkins, Git, Automated Deployment Manager).
Knowledge of SQL, REST APIs, and web services.
Experience with monitoring tools (e.g., Splunk, AppDynamics, Dynatrace) is a plus.
Excellent communication and problem-solving skills.

Preferred Qualifications

Appian Certified Associate Developer or higher.
Experience in Agile/Scrum
Exposure to cloud platforms (AWS, Azure) and containerization (Docker, Kubernetes).
Familiarity with ITIL practices and ticketing tools like ServiceNow or JIRA

Skill Requirements

Required Skills & Qualifications

3+ years of experience in Appian BPM platform support or development.
Strong understanding of Appian architecture, components, and deployment processes.
Experience with Appian 21.x or later
Proficiency in troubleshooting SAIL interfaces, process models, and integrations.
Familiarity with Appian DevOps tools (e.g., Jenkins, Git, Automated Deployment Manager).
Knowledge of SQL, REST APIs, and web services.
Experience with monitoring tools (e.g., Splunk, AppDynamics, Dynatrace) is a plus.
Excellent communication and problem-solving skills.

Other Requirements

Someone shared one job with you. ASAI keeps finding the rest.

Scored, not searched. Every role ranked against your actual profile.

Alerts as often as hourly. Reach new roles while the pile is still small.

Skill gaps, spelled out. See exactly which requirements you don't meet yet.

Verified jobs, only. Say no to ghost jobs. Your time deserves respect.

Someone shared one job with you. ASAI keeps finding the rest.

Scored, not searched. Every role ranked against your actual profile.

Alerts as often as hourly. Reach new roles while the pile is still small.

Skill gaps, spelled out. See exactly which requirements you don't meet yet.

Verified jobs, only. Say no to ghost jobs. Your time deserves respect.

Job description

Job Summary

Key Responsibilities

Key Responsibilities

Provide L2/L3 support for Appian applications, including incident resolution, root cause analysis, and performance tuning.
Monitor application health and proactively identify potential issues using Appian and third-party monitoring tools.
Collaborate with development teams to deploy patches, enhancements, and new features.
Manage and maintain Appian environments (Dev, Test, UAT, Prod), including version upgrades and hotfixes.
Create and maintain support documentation, knowledge base articles, and runbooks.
Participate in on-call rotation and provide timely support during critical incidents.
Work with Appian support and other vendors to resolve platform-level issues.
Ensure compliance with SLAs, security policies, and change management processes.

Required Skills & Qualifications

3+ years of experience in Appian BPM platform support or development.
Strong understanding of Appian architecture, components, and deployment processes.
Experience with Appian 21.x or later
Proficiency in troubleshooting SAIL interfaces, process models, and integrations.
Familiarity with Appian DevOps tools (e.g., Jenkins, Git, Automated Deployment Manager).
Knowledge of SQL, REST APIs, and web services.
Experience with monitoring tools (e.g., Splunk, AppDynamics, Dynatrace) is a plus.
Excellent communication and problem-solving skills.

Preferred Qualifications

Appian Certified Associate Developer or higher.
Experience in Agile/Scrum
Exposure to cloud platforms (AWS, Azure) and containerization (Docker, Kubernetes).
Familiarity with ITIL practices and ticketing tools like ServiceNow or JIRA

Skill Requirements

Required Skills & Qualifications

3+ years of experience in Appian BPM platform support or development.
Strong understanding of Appian architecture, components, and deployment processes.
Experience with Appian 21.x or later
Proficiency in troubleshooting SAIL interfaces, process models, and integrations.
Familiarity with Appian DevOps tools (e.g., Jenkins, Git, Automated Deployment Manager).
Knowledge of SQL, REST APIs, and web services.
Experience with monitoring tools (e.g., Splunk, AppDynamics, Dynatrace) is a plus.
Excellent communication and problem-solving skills.