Lucknow · Staff/Principal
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OpenText Consultant
|
Tower |
OpenText |
|
Level |
L3 |
|
Delivery |
Offshore |
|
Required Experience |
8–12 years |
Role Purpose
Provide high-quality AMS support and controlled change delivery for the OpenText Consultant capability within the OpenText tower, ensuring stable operations, timely issue resolution and effective stakeholder collaboration.
Key Responsibilities
Support OpenText content/document management and archiving integrated with SAP.
Troubleshoot repositories, connectivity, authorization, document flow and SAP integration; support configuration, patching and monitoring.
Independently own complex incidents, enhancements, impact assessments and solution design; guide junior resources and coordinate cross-team dependencies.
Perform root-cause analysis, problem management and preventive actions for recurring production issues.
Support unit/SIT/UAT/regression testing, release/transport activities, knowledge transfer and operational documentation.
Work within ITIL-aligned AMS processes and meet agreed SLA/KPI, quality, security and change-management requirements.
Required Skills & Knowledge
Strong hands-on expertise in OpenText Consultant and relevant integration points.
Strong troubleshooting, functional/technical analysis, production-support and stakeholder-management capabilities.
Understanding of enterprise application integrations, master/transaction data, authorizations, interfaces and reporting relevant to the role.
Experience in large, complex SAP/application landscapes and multi-vendor support environments.
Qualifications & Certifications
Bachelor’s degree in Engineering, Computer Science, Information Systems, Business/Finance, or related discipline.
Relevant OpenText certification preferred; SAP integration experience is an advantage.
ITIL Foundation or equivalent service-management knowledge is an advantage.
Preferred Experience
Prior AMS/production support experience with SLA ownership, incident/problem/change management and customer-facing communication.
Experience in complex industrial, manufacturing, aerospace/defence, regulated or similarly large enterprise environments is an advantage.
OpenText Consultant
|
Tower |
OpenText |
|
Level |
L3 |
|
Delivery |
Offshore |
|
Required Experience |
8–12 years |
Role Purpose
Provide high-quality AMS support and controlled change delivery for the OpenText Consultant capability within the OpenText tower, ensuring stable operations, timely issue resolution and effective stakeholder collaboration.
Key Responsibilities
Support OpenText content/document management and archiving integrated with SAP.
Troubleshoot repositories, connectivity, authorization, document flow and SAP integration; support configuration, patching and monitoring.
Independently own complex incidents, enhancements, impact assessments and solution design; guide junior resources and coordinate cross-team dependencies.
Perform root-cause analysis, problem management and preventive actions for recurring production issues.
Support unit/SIT/UAT/regression testing, release/transport activities, knowledge transfer and operational documentation.
Work within ITIL-aligned AMS processes and meet agreed SLA/KPI, quality, security and change-management requirements.
Required Skills & Knowledge
Strong hands-on expertise in OpenText Consultant and relevant integration points.
Strong troubleshooting, functional/technical analysis, production-support and stakeholder-management capabilities.
Understanding of enterprise application integrations, master/transaction data, authorizations, interfaces and reporting relevant to the role.
Experience in large, complex SAP/application landscapes and multi-vendor support environments.
Qualifications & Certifications
Bachelor’s degree in Engineering, Computer Science, Information Systems, Business/Finance, or related discipline.
Relevant OpenText certification preferred; SAP integration experience is an advantage.
ITIL Foundation or equivalent service-management knowledge is an advantage.
Preferred Experience
Prior AMS/production support experience with SLA ownership, incident/problem/change management and customer-facing communication.
Experience in complex industrial, manufacturing, aerospace/defence, regulated or similarly large enterprise environments is an advantage.
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