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HCLTech

SeniorEngineer - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

Noida · Mid Level

Recently posted - highest visibilityVerified listingPosted 4h ago

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97Experience

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Reposted role

This role was posted earlier, closed, and has now reopened - the company is accepting candidates again.

First posted Sep 24, 2026

Skills required

11 listed
Microsoft ServersService DeskProblem ManagementService ManagementJIRANagiosDynatraceLinux+3 more
Microsoft ServersService DeskProblem ManagementService ManagementJIRA

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Job description

Job Summary

Job Summary : Position Details · Experience: 3-5 Years · Location: India · Employment Type: Full-Time · Shift: 24x7 Rotational Shifts Job Summary · Seeking a proactive Command Center Analyst with experience in IT Operations, Infrastructure Monitoring, Incident Management, and Service Desk Operations. Responsible for monitoring critical IT infrastructure, handling alerts, coordinating incident resolution, and ensuring SLA compliance.
Job Description : ServiceNow, Remedy, or Jira Service Management\\\\r\\\\n\\\\r\\\\n· Monitoring tools such as SolarWinds, SCOM, Nagios, Dynatrace, Zabbix\\\\r\\\\n\\\\r\\\\n· Basic Windows, Linux, Network, Cloud (Azure/AWS) knowledge\\\\r\\\\n\\\\r\\\\n· Strong communication and analytical skills
 

 

Key Responsibilities

Job Responsibilities : Monitor IT infrastructure, applications, servers, networks, and cloud environments using monitoring tools. · Perform real-time event and alert monitoring and take appropriate actions based on defined procedures. · Identify, classify, and prioritize incidents according to impact and urgency. · Create, track, and manage tickets through the ITSM tool. · Coordinate with L2/L3 support teams and vendors for incident resolution. · Escalate critical incidents as per the escalation matrix. · Ensure timely communication to stakeholders during service disruptions. · Track SLA compliance and ensure incident resolution within agreed timelines. · Prepare daily operational reports, incident summaries, and shift handover reports. · Participate in Major Incident Management (MIM) bridge calls. · Perform health checks and validate service availability. · Support problem management by identifying recurring incidents and trends. · Maintain operational documentation, SOPs, and knowledge articles

 

Skill Requirements

Skill Requirement : Required Skills · ServiceNow, Remedy, or Jira Service Management · Monitoring tools such as SolarWinds, SCOM, Nagios, Dynatrace, Zabbix · Basic Windows, Linux, Network, Cloud (Azure/AWS) knowledge · Strong communication and analytical skills · Understanding of ITIL processes Qualifications · Bachelor degree in IT, Computer Science, or related field · 3-5 years of relevant experience · ITIL Foundation certification preferred

 

Other Requirements

Other Requirement : Bachelor degree in IT, Computer Science, or related field · 3-5 years of relevant experience · ITIL Foundation certification preferred

 

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Two ways in

Applicants who checked fit first are 3.1× more likely to hear back

Your match scoreFree · sign in
86Overall
64Skills
97Experience

Your score for this role already exists

ASAI compared this JD against 41 signals - skills, seniority, domain, stack overlap etc. Add a resume and it unlocks in about 30 seconds.

Always free · no credit card · 1 tap with Google

Free · no signup

Get tomorrow's jobs before you have to search

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Join WhatsAppJoin Telegram

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Why people use ASAI

Someone shared one job with you. ASAI keeps finding the rest.

  • Scored, not searched. Every role ranked against your actual profile.

  • Alerts as often as hourly. Reach new roles while the pile is still small.

  • Skill gaps, spelled out. See exactly which requirements you don't meet yet.

  • Verified jobs, only. Say no to ghost jobs. Your time deserves respect.

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