Sr Subject Matter Expert (Support&Ops)
Noida · Staff/Principal
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HIGH
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First 72 hours
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Job description
Job Summary
Complex Troubleshooting: Debug and resolve intricate software and data-path issues by replicating customer environments across cloud and on-premise deployments.Root Cause Analysis (RCA): Deliver deep technical RCAs for critical production incidents and performance bottlenecks.Engineering Collaboration: Partner directly with core engineering, product, and cloud operations teams to report code-level bugs and fast-track patches.Deployment Guidance: Provide architecture and operational expertise during customer software upgrades, testing, and migration phases.Customer Advocacy: Own high-severity escalation paths, ensuring clear communication between technical teams and business stakeholders.
Key Responsibilities
Complex Troubleshooting: Debug and resolve intricate software and data-path issues by replicating customer environments across cloud and on-premise deployments.Root Cause Analysis (RCA): Deliver deep technical RCAs for critical production incidents and performance bottlenecks.Engineering Collaboration: Partner directly with core engineering, product, and cloud operations teams to report code-level bugs and fast-track patches.Deployment Guidance: Provide architecture and operational expertise during customer software upgrades, testing, and migration phases.Customer Advocacy: Own high-severity escalation paths, ensuring clear communication between technical teams and business stakeholders.
Skill Requirements
Experience: 7+ years in the enterprise software or high-availability infrastructure industry.Technical Stack: Expert knowledge of Linux/Unix systems, TCP/IP networking, and performance monitoring.Database Knowledge: Strong background in NoSQL databases, with hands-on expertise specifically in Redis architecture, replication, and clustering.Programming/Scripting: Proficiency in one or more languages (e.g., Python, Bash, Go, Lua, or C/C++) for automation and debugging.Cloud & DevOps: Familiarity with cloud providers (AWS, GCP, Azure) and container orchestration tools like Kubernetes.Communication: Exceptional verbal and written English communication skills for customer-facing presentations and documentation.
Other Requirements
Experience: 7+ years in the enterprise software or high-availability infrastructure industry.Technical Stack: Expert knowledge of Linux/Unix systems, TCP/IP networking, and performance monitoring.Database Knowledge: Strong background in NoSQL databases, with hands-on expertise specifically in Redis architecture, replication, and clustering.Programming/Scripting: Proficiency in one or more languages (e.g., Python, Bash, Go, Lua, or C/C++) for automation and debugging.Cloud & DevOps: Familiarity with cloud providers (AWS, GCP, Azure) and container orchestration tools like Kubernetes.Communication: Exceptional verbal and written English communication skills for customer-facing presentations and documentation.
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