Senior Engineer - Desk Side Services, AMT Asset Management Software
Gurgaon · Senior
Applicants who checked fit first are 3.1× more likely to hear back
Your score for this role already exists
ASAI compared this JD against 41 signals - skills, seniority, domain, stack overlap etc. Add a resume and it unlocks in about 30 seconds.
Always free · no credit card · 1 tap with Google
What we know about this role
HIGH
Our tracked job listings for HCLTech show strong recent activity.
First 72 hours
Window passed - posted 21d agoEarly applicants get seen before the pile builds.
Not a repost
The first time we've seen this listing - it hasn't been closed and reopened.
Skills required
11 listedYou almost certainly match several of these already. Unlock your skill map to see the matches, the gaps, and what to fix first.
Job description
Job Summary
Desktop Support Services – Job Description Weekdays support with ad-hoc weekend support if needed. • Address user tickets regarding hardware, software and networking • Walk customers through installing applications and computer peripherals • Ask targeted questions to diagnose problems • Guide users with simple, step-by-step instructions • Test alternative pathways until the issue is resolved • Configure and provision Mobile device and Laptops. • Configure and provision BYOD devices. • Ensure BYOD and Mobile device configuration request are completed on priority. • Provide priority support to VIP user requests. • Install operating system and applications on new and replacement systems • Record assets in CMDB and SharePoint and maintain proper asset registry • Replace Hardware components as per requirement • Customize desktop applications to meet user needs • Record technical issues and solutions in ticket logs • Direct unresolved issues to the next level of support personnel • Follow up with clients to ensure their systems are functional • Help create technical documentation and manuals Infrastructure Management Services End user computing Service • Desktop, Laptop end to end support • Printer-Peripheral Support • Mobile device Support • Email ,Internet, Business Application assistance Patch Management • Windows client side patch update • Troubleshooting &resolution;\nApplication L1 Support • Incident Classification and routing to proper resolver group • First Level Support based on SOP’s on Business Applications Service level management • Service Level Administration • Dashboard • Reporting Asset Management • IMAC Request Management • Asset Audit & Compliance • Asset Reconciliation with Finance Asset register • Asset lifecycle Management
Key Responsibilities
Desktop Support Services – Job Description Weekdays support with ad-hoc weekend support if needed. • Address user tickets regarding hardware, software and networking • Walk customers through installing applications and computer peripherals • Ask targeted questions to diagnose problems • Guide users with simple, step-by-step instructions • Test alternative pathways until the issue is resolved • Configure and provision Mobile device and Laptops. • Configure and provision BYOD devices. • Ensure BYOD and Mobile device configuration request are completed on priority. • Provide priority support to VIP user requests. • Install operating system and applications on new and replacement systems • Record assets in CMDB and SharePoint and maintain proper asset registry • Replace Hardware components as per requirement • Customize desktop applications to meet user needs • Record technical issues and solutions in ticket logs • Direct unresolved issues to the next level of support personnel • Follow up with clients to ensure their systems are functional • Help create technical documentation and manuals Infrastructure Management Services End user computing Service • Desktop, Laptop end to end support • Printer-Peripheral Support • Mobile device Support • Email ,Internet, Business Application assistance Patch Management • Windows client side patch update • Troubleshooting &resolution;\nApplication L1 Support • Incident Classification and routing to proper resolver group • First Level Support based on SOP’s on Business Applications Service level management • Service Level Administration • Dashboard • Reporting Asset Management • IMAC Request Management • Asset Audit & Compliance • Asset Reconciliation with Finance Asset register • Asset lifecycle Management
Skill Requirements
Desktop Support Services – Job Description Weekdays support with ad-hoc weekend support if needed. • Address user tickets regarding hardware, software and networking • Walk customers through installing applications and computer peripherals • Ask targeted questions to diagnose problems • Guide users with simple, step-by-step instructions • Test alternative pathways until the issue is resolved • Configure and provision Mobile device and Laptops. • Configure and provision BYOD devices. • Ensure BYOD and Mobile device configuration request are completed on priority. • Provide priority support to VIP user requests. • Install operating system and applications on new and replacement systems • Record assets in CMDB and SharePoint and maintain proper asset registry • Replace Hardware components as per requirement • Customize desktop applications to meet user needs • Record technical issues and solutions in ticket logs • Direct unresolved issues to the next level of support personnel • Follow up with clients to ensure their systems are functional • Help create technical documentation and manuals Infrastructure Management Services End user computing Service • Desktop, Laptop end to end support • Printer-Peripheral Support • Mobile device Support • Email ,Internet, Business Application assistance Patch Management • Windows client side patch update • Troubleshooting &resolution;\nApplication L1 Support • Incident Classification and routing to proper resolver group • First Level Support based on SOP’s on Business Applications Service level management • Service Level Administration • Dashboard • Reporting Asset Management • IMAC Request Management • Asset Audit & Compliance • Asset Reconciliation with Finance Asset register • Asset lifecycle Management
Other Requirements
Desktop Support Services – Job Description Weekdays support with ad-hoc weekend support if needed. • Address user tickets regarding hardware, software and networking • Walk customers through installing applications and computer peripherals • Ask targeted questions to diagnose problems • Guide users with simple, step-by-step instructions • Test alternative pathways until the issue is resolved • Configure and provision Mobile device and Laptops. • Configure and provision BYOD devices. • Ensure BYOD and Mobile device configuration request are completed on priority. • Provide priority support to VIP user requests. • Install operating system and applications on new and replacement systems • Record assets in CMDB and SharePoint and maintain proper asset registry • Replace Hardware components as per requirement • Customize desktop applications to meet user needs • Record technical issues and solutions in ticket logs • Direct unresolved issues to the next level of support personnel • Follow up with clients to ensure their systems are functional • Help create technical documentation and manuals Infrastructure Management Services End user computing Service • Desktop, Laptop end to end support • Printer-Peripheral Support • Mobile device Support • Email ,Internet, Business Application assistance Patch Management • Windows client side patch update • Troubleshooting &resolution;\nApplication L1 Support • Incident Classification and routing to proper resolver group • First Level Support based on SOP’s on Business Applications Service level management • Service Level Administration • Dashboard • Reporting Asset Management • IMAC Request Management • Asset Audit & Compliance • Asset Reconciliation with Finance Asset register • Asset lifecycle Management
Tools to land this role
PremiumYour match score, skill map and tracker stay free.
Ground Reality
PremiumSpot the dealbreakers in this 1037-word post before you apply
Skip jobs with hidden dealbreakers. See what they actually need, what's easy to miss, and how they describe the team.
Ground Reality on every job, plus Insider Path, practice interviews and resume tailoring.
Insider Path
PremiumFind someone who can refer you here
We help you find people there who worked or studied where you did, and draft your first message and follow-up.
Free · no signup
Get tomorrow's jobs before you have to search
Daily job drops, skill trends and free resources - posted straight to the group. Leave any time.
No spam. Just jobs and resources.
Why people use ASAI
Someone shared one job with you. ASAI keeps finding the rest.
Scored, not searched. Every role ranked against your actual profile.
Alerts as often as hourly. Reach new roles while the pile is still small.
Skill gaps, spelled out. See exactly which requirements you don't meet yet.
Verified jobs, only. Say no to ghost jobs. Your time deserves respect.
More Quality Assurance Engineer roles in Gurgaon
See all
Keep browsing