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HCLTech

Senior Technical Support Specialist - Kubernetes

India · Senior

Expect moderate competitionVerified listingPosted 24d ago

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64Skills
97Experience

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Skills required

5 listed
IT Service ManagementBusiness ContinuityTechnical TrainingKubernetesSwift (Programming Language)
IT Service ManagementBusiness ContinuityTechnical TrainingKubernetesSwift (Programming Language)

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Job description

Job Summary

The Senior Technical Support Specialist plays a critical role in safeguarding business continuity by serving as the primary point of contact for high-impact technical escalations. This position requires an expert level of knowledge in Kubernetes and other associated technologies to conduct complex support activities, provide technical training, and develop preventative measures that enhance service reliability for both the organization and its customers.

Key Responsibilities

1. Serve As The Point Of Contact For All High Business-Impacting Critical Activities And Technical Escalations In Kubernetes Environments, Ensuring Swift Resolution Of Issues.
2. Conduct Complex Support Activities By Diagnosing And Resolving Kubernetes-Related Incidents While Providing Oversight And Technical Training To Less Experienced Team Members.
3. Collaborate With Customers To Proactively Identify And Implement Preventive Measures That Mitigate Future Defects Within Kubernetes Deployments.
4. Identify Potential Risks In Support Processes And Develop Comprehensive Contingency Plans To Address Them Effectively.
5. Act As A Subject Matter Expert (Sme) In Kubernetes, Delivering Technical Support And Assistance To Both Internal Teams And External Customers, Ensuring High Levels Of Satisfaction And Service Reliability.
6. Aid In The Creation And Development Of Initial Troubleshooting Tools And Resources For Customers, Enhancing The Service Offerings And Improving Response Times To Incidents.

Skill Requirements

1. Expert-Level Proficiency In Kubernetes And Container Orchestration Technologies.
2. Strong Knowledge Of Devops Practices And It Service Management (Itsm) Frameworks.
3. Proficiency In Monitoring Tools To Assess Performance And Availability Of Kubernetes Clusters.
4. Excellent Problem-Solving Skills And Ability To Perform Complex Troubleshooting.
5. Strong Communication And Interpersonal Skills To Effectively Liaise With Customers And Internal Teams.

Other Requirements

1. Relevant Certifications Such As Certified Kubernetes Administrator (Cka) Or Certified Kubernetes Application Developer (Ckad) Are Highly Desirable But Not Mandatory.
2. Itil Certification May Also Be Valuable For Understanding It Service Management Practices.

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Applicants who checked fit first are 3.1× more likely to hear back

Your match scoreFree · sign in
86Overall
64Skills
97Experience

Your score for this role already exists

ASAI compared this JD against 41 signals - skills, seniority, domain, stack overlap etc. Add a resume and it unlocks in about 30 seconds.

Always free · no credit card · 1 tap with Google

Free · no signup

Get tomorrow's jobs before you have to search

Daily job drops, skill trends and free resources - posted straight to the group. Leave any time.

Join WhatsAppJoin Telegram

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Why people use ASAI

Someone shared one job with you. ASAI keeps finding the rest.

  • Scored, not searched. Every role ranked against your actual profile.

  • Alerts as often as hourly. Reach new roles while the pile is still small.

  • Skill gaps, spelled out. See exactly which requirements you don't meet yet.

  • Verified jobs, only. Say no to ghost jobs. Your time deserves respect.

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