Group Technical Architect
Bengaluru · Mid Level
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Job description
Job Summary
Job Description: Autodesk Vault Support & Maintenance Specialist
Job Title
Autodesk Vault Support & Maintenance Specialist
Job Summary
The Autodesk Vault Support & Maintenance Specialist is responsible for the administration, support, maintenance, and continuous improvement of Autodesk Vault environments. The role includes managing Vault servers, troubleshooting technical issues, performing upgrades and backups, supporting CAD users, ensuring data integrity, and collaborating with engineering, design, and IT teams to maintain a stable Product Data Management (PDM) environment.
Key Responsibilities
Autodesk Vault Administration
• Install, configure, and maintain Autodesk Vault Professional, Vault Basic, and Vault Workgroup environments.
• Administer Vault Server, SQL Server, and related Autodesk applications.
• Manage user accounts, roles, permissions, and security settings.
• Monitor Vault system performance and optimize configurations.
Support & Troubleshooting
• Provide L1, L2, and L3 support for Autodesk Vault-related issues.
• Diagnose and resolve Vault client/server connectivity issues.
• Troubleshoot file check-in/check-out problems, version conflicts, lifecycle states, and workflow issues.
• Support Autodesk Inventor, AutoCAD, and other integrated Autodesk products.
Maintenance & Upgrades
• Plan and execute Autodesk Vault upgrades, migrations, and patch installations.
• Perform regular system health checks and preventive maintenance.
• Coordinate testing and validation activities before production deployment.
• Ensure compatibility between Vault, SQL Server, and Autodesk product versions.
Backup & Disaster Recovery
• Implement and monitor Vault backup and restore procedures.
• Maintain disaster recovery documentation and recovery plans.
• Conduct periodic restoration testing to ensure system reliability.
• Ensure data integrity and compliance with organizational policies.
Database & Infrastructure Management
• Support Microsoft SQL Server databases used by Autodesk Vault.
• Monitor database performance, storage utilization, and indexing.
• Collaborate with infrastructure teams on server maintenance and capacity planning.
• Ensure high availability and system reliability.
User Support & Training
• Provide technical assistance to engineering and design teams.
• Develop user guides, knowledge articles, and training documentation.
• Conduct end-user training sessions and onboarding activities.
• Promote best practices for document management and revision control.
Process Improvement
• Analyze existing workflows and recommend improvements.
• Support automation initiatives using Vault APIs, PowerShell, and scripting tools.
• Assist in integrating Autodesk Vault with ERP, PLM, or other enterprise systems.
• Participate in continuous improvement projects to increase operational efficiency.
Key Responsibilities
Required Skills & Qualifications
Technical Skills
• Strong experience with Autodesk Vault Professional administration and support.
• Knowledge of Autodesk Inventor, AutoCAD, and Autodesk ecosystem products.
• Experience with Microsoft SQL Server administration and troubleshooting.
• Understanding of Product Data Management (PDM) and document control processes.
• Familiarity with Windows Server administration.
• Experience in backup, recovery, and disaster recovery planning.
• Knowledge of scripting tools such as PowerShell, VBA, or .NET is preferred.
• Understanding of network infrastructure and security concepts.
Soft Skills
• Strong analytical and problem-solving abilities.
• Excellent communication and customer support skills.
• Ability to work independently and manage multiple priorities.
• Strong documentation and reporting skills.
• Team collaboration and stakeholder management.
Education & Experience
• Bachelor's Degree in Engineering, Information Technology, Computer Science, or related field.
• 3+ years of experience supporting Autodesk Vault environments.
• Experience in manufacturing, engineering, automotive, aerospace, or product development environments preferred.
• Autodesk certifications are an added advantage.
Preferred Certifications
• Autodesk Certified Professional (ACP)
• Autodesk Vault Professional Certification
• Microsoft SQL Server Certification
• Microsoft Azure or Windows Server Certifications
Key Performance Indicators (KPIs)
• Vault System Availability (%)
• Incident Resolution Time
• User Satisfaction Score
• Backup Success Rate
• Upgrade and Patch Compliance
• Reduction in Recurring Support Issues
• Data Integrity and Recovery Success Rate
Reporting To
Engineering Systems Manager / CAD-PDM Manager / IT Infrastructure Manager
Work Location
Onsite / Hybrid / Remote (based on business requirements)
Role Objective: Ensure the Autodesk Vault environment remains secure, stable, optimized, and available while delivering high-quality support to engineering and design teams.
Skill Requirements
Other Requirements
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