India · Mid Level
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L2 Wireless Network Engineer
L2 Wireless Network Engineer - Cisco & Aruba WLAN Operations Role Summary The L2 Wireless Engineer is responsible for operational support, monitoring, troubleshooting, configuration, and maintenance of enterprise wireless environments based on Cisco and Aruba technologies. Key Responsibilities Wireless Operations • Monitor enterprise WLAN services. • Support wireless user connectivity issues. • Troubleshoot authentication failures. • Manage guest wireless services. • Support SSID administration activities. Cisco Wireless Support • Cisco 9800 Wireless Controllers • Cisco Access Points • Cisco Wireless Assurance • Cisco Mobility Services Aruba Wireless Support • Aruba Central • Aruba Mobility Controllers • Aruba Access Points • Aruba AirWave (if applicable) Incident Management • Resolve wireless incidents. • Support L1 team whenever necessary and work closely with the L1 team. • Troubleshoot wireless client issues. • Support roaming investigations. • Escalate RF-related and complex issues to L3. Configuration Management • SSID provisioning • AP deployment support • Controller configuration updates • WLAN policy implementation Monitoring • Aruba Central • Cisco Catalyst Center Assurance • SolarWinds • ThousandEyes Compliance & Reporting • Validate AP health. • Monitor controller availability. • Support firmware compliance activities. • Assist in wireless performance reporting. Required Skills • Cisco WLC 9800 • Cisco Access Points • Aruba Central • Aruba Controllers • WLAN Troubleshooting • WPA2/WPA3 • 802.1X Fundamentals • RADIUS Basics
Preferred Certifications • CCNA Wireless / Enterprise • Aruba ACA • ITIL Foundation
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