Noida · Senior
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The Cloud Application Support Engineer (L3) is responsible for providing advanced technical support and operational governance for business-critical cloud-hosted applications. The role serves as the highest level of technical escalation, ensuring application availability, performance optimization, incident resolution, and continuous improvement across cloud environments. The engineer will work closely with application development, cloud infrastructure, security, and business teams to maintain service reliability and customer satisfaction.
Key Responsibilities Act as the L3 escalation point for complex application incidents and production issues. Perform advanced troubleshooting across application, middleware, database, and cloud infrastructure layers. Lead Root Cause Analysis (RCA) activities and implement permanent corrective actions. Monitor application health, availability, and performance in cloud environments. Support application deployments, releases, patches, and change implementations. Collaborate with DevOps, Development, Security, and Infrastructure teams during incident resolution. Automate repetitive operational tasks using scripting and Infrastructure as Code (IaC). Review logs, traces, and monitoring data to proactively identify and mitigate risks. Create and maintain operational runbooks, SOPs, and knowledge articles. Participate in on-call support and major incident management processes.
Technical Skills Cloud Platforms Microsoft Azure (IaaS, PaaS) AWS (EC2, RDS, Lambda, ECS/EKS, S3) Cloud-native application architectures Application Technologies .NET / Java / Node.js applications IIS, Apache, Nginx, Tomcat, WebLogic REST APIs and Microservices Monitoring & Observability Azure Monitor Application Insights CloudWatch Splunk Dynatrace/AppDynamics Databases SQL Server PostgreSQL MySQL Oracle DevOps & Automation Terraform Git CI/CD Pipelines Azure DevOps Jenkins PowerShell/Python/Bash scripting Containers & Cloud Native Docker Kubernetes (AKS/EKS/OpenShift) Helm Preferred Certifications Microsoft Azure Administrator (AZ-104) Azure Solutions Architect (AZ-305) AWS Solutions Architect Associate AWS SysOps Administrator Kubernetes (CKA/CKAD) ITIL Foundation Soft Skills Strong problem-solving and analytical capabilities. Excellent stakeholder communication skills. Ability to work in a global 24x7 support environment. Experience leading technical discussions during major incidents. Mentoring and coaching of L1/L2 support teams.
Technical Skills Cloud Platforms Microsoft Azure (IaaS, PaaS) AWS (EC2, RDS, Lambda, ECS/EKS, S3) Cloud-native application architectures Application Technologies .NET / Java / Node.js applications IIS, Apache, Nginx, Tomcat, WebLogic REST APIs and Microservices Monitoring & Observability Azure Monitor Application Insights CloudWatch Splunk Dynatrace/AppDynamics Databases SQL Server PostgreSQL MySQL Oracle DevOps & Automation Terraform Git CI/CD Pipelines Azure DevOps Jenkins PowerShell/Python/Bash scripting Containers & Cloud Native Docker Kubernetes (AKS/EKS/OpenShift) Helm Preferred Certifications Microsoft Azure Administrator (AZ-104) Azure Solutions Architect (AZ-305) AWS Solutions Architect Associate AWS SysOps Administrator Kubernetes (CKA/CKAD) ITIL Foundation Soft Skills Strong problem-solving and analytical capabilities. Excellent stakeholder communication skills. Ability to work in a global 24x7 support environment. Experience leading technical discussions during major incidents. Mentoring and coaching of L1/L2 support teams.
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