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HCLTech

Technical Specialist

Chennai · Staff/Principal

Expect moderate competitionVerified listingPosted 20d ago

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64Skills
97Experience

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Skills required

2 listed
WMS (Hydrology Software)Application Programming Interface (API)
WMS (Hydrology Software)Application Programming Interface (API)

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Job description

Job Summary

BY WMS Support Analyst - lead

Key Responsibilities

Key Responsibilities

  • Provide Tier 2 and Tier 3 production support for Blue Yonder (BY) SaaS solutions and integrations.
  • Perform advanced incident triage, root cause analysis, troubleshooting, and resolution of application, integration, performance, and data-related issues.
  • Investigate issues at code, database, and configuration levels; collaborate with product engineering and cross-functional teams for resolution.
  • Monitor and support integrations between BY applications and enterprise systems, ensuring seamless data flow and operational continuity.
  • Lead critical incident calls, coordinate with vendors and stakeholders, and provide timely status updates.
  • Document incidents, findings, resolutions, and knowledge articles to support continuous improvement.
  • Support business-critical operations in a fast-paced production environment and participate in off-hours support as required.

Skill Requirements

Minimum 8+ years of hands-on experience with Blue Yonder (BY) solutions in a SaaS environment.
Expertise in technical configuration/Support of BY WMS product, Solution Integration, PLSQL, MOCA
Strong understanding of enterprise application integrations, APIs, data flows, and troubleshooting methodologies.
Proven experience in Tier 2/Tier 3 support, incident management, and root cause analysis.
Ability to independently handle complex production incidents and escalations.
Excellent verbal and written communication skills with experience engaging technical and business stakeholders.
Strong customer focus, multitasking ability, and adaptability in a high-pressure support environment.

Other Requirements

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Two ways in

Applicants who checked fit first are 3.1× more likely to hear back

Your match scoreFree · sign in
86Overall
64Skills
97Experience

Your score for this role already exists

ASAI compared this JD against 41 signals - skills, seniority, domain, stack overlap etc. Add a resume and it unlocks in about 30 seconds.

Always free · no credit card · 1 tap with Google

Free · no signup

Get tomorrow's jobs before you have to search

Daily job drops, skill trends and free resources - posted straight to the group. Leave any time.

Join WhatsAppJoin Telegram

No spam. Just jobs and resources.

Why people use ASAI

Someone shared one job with you. ASAI keeps finding the rest.

  • Scored, not searched. Every role ranked against your actual profile.

  • Alerts as often as hourly. Reach new roles while the pile is still small.

  • Skill gaps, spelled out. See exactly which requirements you don't meet yet.

  • Verified jobs, only. Say no to ghost jobs. Your time deserves respect.

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