Administrator (Support & Operations)
Bengaluru · Staff/Principal
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Job description
Job Summary
3. Key Deliverables & Responsibilities
3.1 Infrastructure Operations (Triggered Execution)
- Perform hardware and infrastructure operations based on incidents,
tickets, requests, or instructions raised by RMI/RSI
- Troubleshoot and support resolution of issues related to servers, storage,
and network infrastructure
- Support recovery and restoration activities during incidents
Deliverables:
- Incident handling records
- Infrastructure operation reports
3.2 Platform / Kubernetes Operations
- Perform Kubernetes cluster operations based on incidents or operational
requests
- Troubleshoot node, pod, and cluster-level issues
- Support container-based infrastructure operations and platform stability
Deliverables:
- Platform operation reports
- Troubleshooting records
3.3 Deployment, Maintenance & Change Support
- Execute deployment activities for infrastructure and platform components
in coordination with relevant teams
- Execute planned maintenance, patching, and upgrade activities for the
infrastructure platform
- Support lifecycle management of hardware and platform components,
including software releases and version upgrades
- Participate in rollout, validation, and rollback activities during deployment
and upgrade operations
Deliverables:
- Deployment execution records
- Maintenance and upgrade reports
- Change execution records
3.4 Vendor Coordination
- Coordinate with platform and hardware vendors for issue investigation
and resolution
- Follow up on bug fixes, patches, and hardware-related escalations
3.5 Coordination with Application Teams
- Coordinate closely with telecom application teams (including but not
- limited to 5GC, EPC, and IMS domains) for incident resolution, deployment
- activities, and maintenance operations
- Support joint troubleshooting across infrastructure and application layers
- Ensure effective communication and alignment during service-impacting events
3.6 Reporting (Contract Compliance)
- Timesheet submission (mandatory), which will be used as the basis for
effort-based invoicing under the quasi-mandate contract model
Key Responsibilities
5. Required Qualifications
Experience
- 7+ years of experience in telecommunications or IT infrastructure operations
- Proven experience in large-scale infrastructure or cloud platform operations
Technical Expertise
- Strong experience in Kubernetes platform operations
- Experience with container-based infrastructure environments
- Experience in bare metal server operations and hardware troubleshooting (remote)
- Knowledge of virtualization technologies (e.g., KVM, VM environments)
- Strong Linux system administration and troubleshooting skills
Additional Skills
Understanding of networking fundamentals (IP, routing, basic BGP
concepts)
Experience in vendor coordination and escalation management
Preferred Qualifications
- Experience in telecommunications environments, particularly in packet core networks (4G EPC / 5GC) and cloud-native telecom infrastructure
- Relevant certifications are preferred (e.g., Kubernetes (CKA/CKAD), Linux system administration, or cloud-native platform certifications)
Language & Soft Skills
- Fluent in English, capable of working with global teams and vendors
- Ability to operate calmly and effectively in high-pressure incident situations
Skill Requirements
Other Requirements
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