Support Engineer
Bengaluru · Entry Level
Applicants who checked fit first are 3.1× more likely to hear back
Your score for this role already exists
ASAI compared this JD against 41 signals - skills, seniority, domain, stack overlap etc. Add a resume and it unlocks in about 30 seconds.
Always free · no credit card · 1 tap with Google
What we know about this role
HIGH
Our tracked job listings for HCLTech show strong recent activity.
First 72 hours
Window passed - posted 19d agoEarly applicants get seen before the pile builds.
Not a repost
The first time we've seen this listing - it hasn't been closed and reopened.
Skills required
2 listedYou almost certainly match several of these already. Unlock your skill map to see the matches, the gaps, and what to fix first.
Job description
Job Summary
"Description
Digital Services - Manning approval - 2026-191
• Monitor VGCS Applications and Solution services.
• Be available and communicate with end users via telephone and email
• Respond to and handle calls by phone or email in a professional and efficient manner
• Attend to functional and technical questions and issues that arise within the applications supported
• Register and Diagnose every call/mail in case management tool by following predefined policies and procedures
• Follow up and seek solutions for application issues – follow ups with End users, Business and with different support teams
• Be responsible for effectively and efficiently managing the relationship with end users
• Follow defined escalation path for unresolved issues
• Take necessary actions to expedite the resolution process
• Provide or communicate the appropriate solution to the customer in a timely manner
• Adhere to predefines SLAs
• Bachelor degree in computer science or related field
• Excellent spoken and written skill in English
• 0-1 years of Technical Support/Application support experience
• Working knowledge on executing/writing basic SQL queries
• Basic programming skills in any technology
• Open to work in shifts – 24x7
• Excellent communication, phone etiquettes and interpersonal skills
Self-initiative, pro-active, hardworking, good attitude and be a team player"
Key Responsibilities
"Description
Digital Services - Manning approval - 2026-191
• Monitor VGCS Applications and Solution services.
• Be available and communicate with end users via telephone and email
• Respond to and handle calls by phone or email in a professional and efficient manner
• Attend to functional and technical questions and issues that arise within the applications supported
• Register and Diagnose every call/mail in case management tool by following predefined policies and procedures
• Follow up and seek solutions for application issues – follow ups with End users, Business and with different support teams
• Be responsible for effectively and efficiently managing the relationship with end users
• Follow defined escalation path for unresolved issues
• Take necessary actions to expedite the resolution process
• Provide or communicate the appropriate solution to the customer in a timely manner
• Adhere to predefines SLAs
• Bachelor degree in computer science or related field
• Excellent spoken and written skill in English
• 0-1 years of Technical Support/Application support experience
• Working knowledge on executing/writing basic SQL queries
• Basic programming skills in any technology
• Open to work in shifts – 24x7
• Excellent communication, phone etiquettes and interpersonal skills
Self-initiative, pro-active, hardworking, good attitude and be a team player"
Skill Requirements
Other Requirements
Tools to land this role
PremiumYour match score, skill map and tracker stay free.
Ground Reality
PremiumSpot the dealbreakers in this 492-word post before you apply
Skip jobs with hidden dealbreakers. See what they actually need, what's easy to miss, and how they describe the team.
Ground Reality on every job, plus Insider Path, practice interviews and resume tailoring.
Insider Path
PremiumFind someone who can refer you here
We help you find people there who worked or studied where you did, and draft your first message and follow-up.
Free · no signup
Get tomorrow's jobs before you have to search
Daily job drops, skill trends and free resources - posted straight to the group. Leave any time.
No spam. Just jobs and resources.
Why people use ASAI
Someone shared one job with you. ASAI keeps finding the rest.
Scored, not searched. Every role ranked against your actual profile.
Alerts as often as hourly. Reach new roles while the pile is still small.
Skill gaps, spelled out. See exactly which requirements you don't meet yet.
Verified jobs, only. Say no to ghost jobs. Your time deserves respect.
More Quality Assurance Engineer roles in Bengaluru
See all
Keep browsing