Support Engineer - IT Operations
Chennai · Mid Level
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HIGH
Our tracked job listings for HCLTech show strong recent activity.
First 72 hours
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Job description
Job Summary
Key Responsibilities
2. Document All Established Processes And Methods For Ticket Resolution And Troubleshooting Using Internal Knowledge Management Systems, Contributing To Continuous Improvement And Knowledge Sharing.
3. Interface With Customers To Clarify Ticket Details And Provide Resolution Updates, Ensuring Clear Communication And Understanding Of Issues And Solutions.
4. Maintain Familiarity With The Latest Technologies And Industry Trends In It Operations And Product Support, Actively Applying This Knowledge To Improve Service Delivery.
Skill Requirements
2. Familiarity With Ticketing Systems And Basic Troubleshooting Techniques.
3. Fundamental Knowledge Of Customer Service Principles And Effective Communication Skills.
4. Basic Proficiency In Relevant Support Tools And Technologies.
Other Requirements
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