SeniorAdministrator - Weblogic Application Server
Hyderabad · Mid Level
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What we know about this role
HIGH
Our tracked job listings for HCLTech show strong recent activity.
First 72 hours
Window passed - posted 14d agoEarly applicants get seen before the pile builds.
Not a repost
The first time we've seen this listing - it hasn't been closed and reopened.
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Job description
Job Summary
Key Responsibilities
2. Conduct Root Cause Analysis For Complex Incidents Escalated By Analysts, Implementing Effective Solutions To Resolve Technical And Security Issues Efficiently.
3. Manage Knowledge Base Updates And Contribute To Training Initiatives For New Team Members, Fostering A Culture Of Continuous Improvement And Knowledge Sharing.
4. Resolve Complex Support Tickets Within Agreed Slas While Collaborating With Other Support Teams To Maintain Seamless Operations And Strengthen The Security Posture Of Applications.
5. Enhance Customer Experience And Satisfaction By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Proactively Addressing Security Threats.
Skill Requirements
2. Strong Troubleshooting And Analytical Skills
3. Familiarity With Root Cause Analysis Methodologies
4. Experience With Knowledge Management Systems And Training Processes
5. Solid Understanding Of Security Protocols And Operational Best Practices
Other Requirements
2. Optional But Valuable: Ibm Websphere Application Server Certificatio
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